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Employee Retention and Engagement Officer

Posting date:	03 May 2024
Salary:	£30,000 per year
Additional salary information:	£30,000 / per annum
Hours:	Full time
Closing date:	02 June 2024
Location:	W6 9AR
Company:	Omni Facilities Management
Job type:	Permanent
Job reference:	fff7143a47ea4d40876b

Summary

We are seeking an Employee Retention and Engagement Officer who will be responsible for initiating and implementing strategies to enhance employee engagement and reduce staff turnover across all partnered hotels. This role involves direct interaction with hotel management and staff at all levels to assess and fulfill their recruitment needs, improve the work environment, and ensure employee satisfaction

Duties include:

• Engagement and Retention Strategy: Develop and implement innovative engagement and retention programs tailored to the needs of each hotel.
• Staff Interaction: Conduct regular calls and visits to hotels to discuss and resolve any issues related to recruitment, staffing needs, and employee satisfaction.
• Feedback Collection: Regularly call new employees to understand their settling-in process and reach out to former employees to gather detailed feedback on their reasons for leaving.
• Collaboration with Management: Work closely with head housekeepers, heads of departments, and regional/area managers to develop effective strategies to reduce staff turnover.
• Reporting: Provide comprehensive reports on employee engagement levels and turnover statistics to the HR Director, suggesting actionable improvements based on data-driven insights.
• Policy Development: Assist in the creation and refinement of HR policies and practices that promote a positive work environment and employee retention.
• Training and Support: Coordinate with the training department to ensure that staff at all levels receive the necessary training to enhance their skills and job satisfaction, along with promoting career development opportunities within the organisation to encourage staff retention.
• Recruitment Support: Coordinate with the Hotel based senior teams/ ops teams and the recruitment team to ensure that staffing levels are optimised, and priorities are identified. Keeping track of leavers and replacement staff/manning levels needed at all levels across Hotels.

Essential previous skills and experience:

• Business Administration, Microsoft365 Package including Excel, or related field.
• Proven experience in employee engagement, retention strategies, or a similar role.
• Excellent interpersonal and communication skills, with the ability to engage effectively at all levels of the organisation.
• Strong analytical and problem-solving skills, with a capacity to use data effectively to inform strategies.
• Ability to travel as needed to various hotel locations, in London and when required across the rest of the UK
• Experience in the hospitality industry, particularly in a multi-site role.
• Training in conflict resolution, negotiation, or related areas.

We offer:

• Competitive salary
• 20 days holiday per annum + * days bank holiday and on extra days holiday per year worked (up to 5 years service)
• Pension scheme
• Career development opportunities under our Business Skills Academy
• Travel allowances
• Opportunity to work with a great team!

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.