Medical Secretary Paediatrics | Bedfordshire Hospitals NHS Foundation Trust
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,949 - £26,282 per annun |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | Bedford, MK42 9DJ |
| Company: | Bedfordshire Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6262278/418-COR2278-JW |
Summary
The post holder(s) will be responsible for providing a comprehensive medical secretarial service to Paediatric Consultant’s team.
The medical secretary will be instrumental in the smooth running of the office and will need to work without supervision, using their initiative when dealing with enquiries that arise in the absence of the consultant, to bring about a successful outcome.
The post holder could be required to assist on the administration of the unit as necessary including minute taking as required.
The post also demands the ability to communicate at all levels with patients, relatives, medical colleagues and allied health professionals and maintain a high standard of service to meet the needs of the patient.
To provide the focal point of communication as required for medical, professional and allied medical staff, both within this Trust and with external organisations and patients, using judgement to facilitate a successful outcome for all enquiries.
Manage own workload, follow through queries and progress chase, in order to free up clinical time for consultant, so improving information and access for patients.
Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information. Patient contact by telephone is an integral part of the secretarial role, often to convey information, which could be difficult/distressing for patients to comprehend.
Implement policies for own area and keep updated.
Alert consultant/manager to any urgent/extraordinary findings.
Ensure all correspondence for the consultant and his/her team, including clinical letters, discharge summaries, medico-legal reports, minutes of committee meetings, results etc, is typed and dispatched promptly. The majority of the correspondence will be audio typing using Big Hand transcription system and electronic filing using Electronic Document systems (EVOLVE).
Deal with all telephone calls, faxes and e-mails promptly and assess any action that may be required.
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Act independently to sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the consultant and which may be passed directly to other areas for action and information, thus using own initiative.
Obtain case information and x-rays, as requested by consultant and team.
Assist in the organisation and management of an efficient/effective filing system, thus ensuring all office practices are up to date and fully functional.
Maintain consultant electronic diary, make appointments, plan and organise arrangements within the office for the consultant. This will necessitate the post holder being able to prioritise certain areas of the consultant’s time.
Ensure referrals from other consultants are dealt with in a prompt and appropriate manner.
Notify relevant staff of any changes to outpatient clinic arrangements in a timely manner.
Assist colleagues in providing a reasonable level of cover for the work of absent secretaries when necessary.
Use IPM for patient enquiries, data entry and tracking of hospital case note
This advert closes on Friday 10 May 2024