Medical Support Secretary | Dorset County Hospital NHS Foundation Trust
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 Pro Rata Per Annum |
| Hours: | Part time |
| Closing date: | 26 May 2024 |
| Location: | Dorchester, DT1 2JY |
| Company: | Dorset County Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6222025/405-24-MSS217GE |
Summary
To provide comprehensive secretarial and administrative support to the IBD team in order to facilitate the smooth, efficient and effective running of all elements of the service.
To act as the secretarial function to the IBD Team who provide professional advice & support to patients with IBD The role will be a key support to the team administrator and some responsibilities of the administrator will occasionally be delegated to the post holder
Communicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns
To pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals.
Use audio dictation to type clinic letters and other correspondence in a timely way, whilst being mindful of typing turnaround times, having a high standard of accuracy and presentation, thereby ensuring an accurate clinical record.
Make adjustments / cancellations to clinics on request to facilitate operational efficiency.
In line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; update the Patient Tracking List (PTL); accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; add patients to waiting list; forward referrals to other clinical teams/services.
Dorset County Hospital is a small and friendly district general hospital based in the county town of the beautiful county of Dorset.
The Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset. You will be part of a friendly team, comprising Doctors, Nurses and management support.
Please refer to the attached detailed job description. The key result areas are:
To act as a primary point of contact for IBD patients contacting the helpline & IBD email service
To provide sound & informed advice for all non- clinical queries in a professional & considerate manner
To triage patients contacting these resources appropriately, gathering the information required to assist the nursing team in prioritising patient need
To ensure patients are booked appointments with an appropriate member of the team in a timeframe concurrent with their need
To provide a consistent, professional & reliable service accessible to all IBD patients
To signpost patients to support services & resources that will aid self-management of their IBD
To use tact and diplomacy when dealing with sensitive issues, using discretion and maintaining confidentiality at all times.
The post-holder will work closely with the all team members ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills. The post holder will work under the supervision of the administrator and the wider clinical team.
This advert closes on Sunday 12 May 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.