Medical Secretary in Gastroenterology | Dorset County Hospital NHS Foundation Trust
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 Per Annum |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Dorchester, DT1 2JY |
| Company: | Dorset County Hospital NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6203111/405-24-MS180GE |
Summary
The post-holder will work closely with the all members of staff in ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills, knowledge of word-processing and other computerised systems. All secretaries appointed to the Gastroenterology service have a shared responsibility to service the needs of the department
• To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service.
• To act as a point of contact for patients/carers and other health professionals. Dealing with queries, providing information and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and it will necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation.
• To work with the clinical and managerial teams to maintain and support departmental / divisional practice and procedures to ensure that both operational targets and quality standards are achieved.
The post holder will be an active and enthusiastic member of the Gastroenterology Department at Dorset County hospital providing a first-contact service for patients within the service. The successful candidate will form part of a high quality and close team within the hospital.
Responsibility for Patients
Communicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns
To pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals.
Responsibility for Policy and Service Development
Comment on standard operating procedures where they relate to secretarial or clerical issues, to facilitate a culture of continuous improvement.
Follow all relevant Trust policies and adhere to department guidelines/standard operating procedures at all times
Physical Skills
Use audio dictation to type clinic letters and other correspondence in a timely way, whilst being mindful of typing turnaround times, having a high standard of accuracy and presentation, thereby ensuring an accurate clinical record.
Make adjustments / cancellations to clinics on request to facilitate operational efficiency.
Planning & Organisational Skills
In line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; update the Patient Tracking List (PTL); accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; add patients to waiting list; forward referrals to other clinical teams/services.
Arrange for the safe transportation of medical notes between sites and between departments
Arrange meetings etc as required, ensuring a suitable venue and good communication with attendees, both internal and external to the Trust, so that the meeting runs smoothly
Ensure that all tasks are organised and produced to expected standards and within reasonable timescales in response to service demands
This advert closes on Thursday 25 Apr 2024
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