Clinic Coordinator | University Hospitals of Leicester NHS Trust
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 pro rata |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Leicester, LE5 4PW |
| Company: | University Hospitals of Leicester |
| Job type: | Permanent |
| Job reference: | 6128986/358-6128986-WOM |
Summary
We have an exciting opportunity for a Full Time Clinic Coordinator to join the Gynaecology Admin Team.
We are looking for an enthusiastic and motivated individual to assist with the out-patient clinics for a number of consultants and for all administrative tasks from referral to discharge. Team working is most important in this role but you will also be required to work independently on occasions.
Gynaecology is a busy service and is run across two sites. We are a team that strive to provide the highest quality of patient care which is made possible by the hard work of our admin team working alongside amazing and dedicated nursing & clinical teams to run our clinics.
Experience in HISS Patient System would also be desirable but not essential as we will provide training for this.
If you are a highly organized person who would love a challenge and likes to keep busy then this is the job for you.
You will be providing a reception service for the out-patient clinics which includes prepping and sitting clinics so experience in customer service along with excellent communication skills will be essential for this role.
Previous candidates need not apply.
• The post holder will be responsible for supporting the outpatient department by running clinics, prepping clinics, and managing referrals.
• To support patients, carers, clinicians, nurses, and other hospital staff.
To assist with day to day administration and co-ordination of clerical procedures concerning outpatient clinics and in the Division in line with National Policy and locally agreed guidelines.
• To ensure patient information is accurately recorded on UHL electronic systems.
• Specifically, the post holder will ensure that departmental systems and Division wide working practices involving the management of outpatient keep pace with organisational development activities.
• To establish good communication skills and collaborative working with immediate colleagues, Consultants, Medical Secretaries, and Support Teams.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• To receive and register all referrals on UHL electronic system (HISS) within 24 hours.
• To liaise with consultants to confirm the urgency of new referrals
• To be responsible for ensuring are put on the relevant consultants/ nurse-led waiting lists, and the appropriate letters are sent out to patients in line with Trust Policy
• To book patients into clinic appointment slots from the waiting lists and book follow-up appointments
• Ensuring all National and Local standards are applied to referrals, including referral to treatment (RTT), National Cancer Wait Times, targets, Data Quality checks, and partial booking following UHL patient access and data management policies.
• Ensuring all relevant case notes, X-rays, test results and other information including data from other hospitals is available for each patient's outpatient clinic appointment.
• To prepare case notes for patients who are new to the University of Hospitals Leicester in advance of their first clinic appointment.
• To search and request all patient's case notes in line with the Trust's medical records department guidelines.
• To provide a reception service to patients attending outpatient clinics. This involves utilising the Trust electronic systems to document patients' arrival/ departure, recording clinic outcomes at the end of the consultation booking, any follow-up appointment, and arranging investigations as required.
• To ensure accurate patient demographic information is sought at each outpatient clinic appointment and that both hospital notes and electronic systems are updated accordingly.
• To liaise with the Nurse in charge of the clinic, ensuring patients are kept informed of any delays.
• To be responsible for transferring patients' notes on TrackIT at the end of each outpatient clinic appointment.
• To be responsible for the reduction or cancellation of outpatient clinic appointment slots.
• To ensure all case notes and patient records are maintained in good condition and are kept up-to-date.
• To ensure accurate and timely process of clinical and administrative correspondence (forms, clinic letters) from the consultants.
• To be responsible for queries, and enquiries regarding appointment
• To manage and prioritise own workload on a day-to-day basis, using one's initiative as well as problem-solving.
• Any other administrative duties as deemed necessary.
Please see job description/person specification for full details on the role.
This advert closes on Sunday 12 May 2024