Service Desk Engineers (1st/2nd Line)
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £22,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Shoreham-By-Sea, West Sussex |
| Remote working: | On-site only |
| Company: | Clearwater People Solutions Limited |
| Job type: | Contract |
| Job reference: |
Summary
DON'T MISS THIS!
Passionate Service Desk 1st/2nd Line Support Engineers Wanted!
Elevate your career in the dynamic world of IT Support! We're on the lookout for Service Desk 1st/2nd Line Support Engineers to thrive in our client's fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the Service Desk 1st/2nd Line Support Engineers:
• Keep the IT Documentation up to date
• Manage multiple tickets
• Logging incidents via an advanced automated ticketing system
• Assist technical support requests within the team via phone and email
• Ensure good communication with both customers and staff
• Meet and exceed SLAs
Skills Required for the Service Desk 1st/2nd Line Support Engineers:
• Strong written and spoken communication skills
• Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
• Ability to work independently and as part of a team
• Service Desk Experience
• Exceptional customer service skills and engagement
• You must be within a 45 minute commute from Shoreham-By-Sea.
If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.