Service Desk Team Leader/Service Delivery Manager
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £35,000 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Shoreham-By-Sea, West Sussex |
| Remote working: | On-site only |
| Company: | Clearwater People Solutions Limited |
| Job type: | Contract |
| Job reference: |
Summary
DON'T MISS THIS!
Hungry Service Desk Team Leader/Service Delivery Managers Wanted!
Drive your career within the world of IT! We're on the lookout for a Service Desk Team Leader/Service Delivery Manager to make a difference in our client's fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the Service Desk Team Leader/Service Delivery Manager:
• Assist with technical support within the team, working closely with 1st/2nd line tickets and escalating where needed
• Manage the service desk team
• Progressing tickets, chasing stale ticket chains
• Ensure good communication with both customers and staff
• Meet and exceed SLAs (internal and external)
• Assist with maintaining the relevant documentation across clients
Skills Required for the Service Desk Team Leader/Service Delivery Manager:
• Ability to work independently and as part of a team
• Exceptional customer service skills and engagement
• Working in a pressurized environment, handling multiple incoming requests, priorities and requirements.
• Minimum 2 years working within a MSP
• Clear and focused attention to detail
• Experience of working with Network technologies (Firewall, Switches, Routers, Wifi)
• Experience of working with Microsoft technologies (AD, Windows Server, DNS, DHCP, NPS)
• Experience in Cloud Solutions (Microsoft Office 365, Entra)
• You must be within a 45 minute commute from Shoreham-By-Sea.
If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.