1st/2nd Line Support Engineer
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £25,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Southwick, Brighton |
| Remote working: | On-site only |
| Company: | Clearwater People Solutions Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Attention: Passionate 1st/2nd Line Support Engineer Wanted!
Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the 1st/2nd Line Support Engineer:
• Assist technical support requests within the team
• Meet and exceed SLAs
• Ensure good communication with both customers and staff
• Keep the IT Documentation up to date
• Manage multiple tickets
Skills Required for the 1st/2nd Line Support Engineer:
• Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
• Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
• 1st/2nd Line Service Desk Experience
• Exceptional customer service skills and engagement and strong written and spoken communication skills
• Ability to work independently and as part of a team
• Working in a pressurised environment handling multiple tickets and incoming requests
If this is right for you, please apply for additional information or contact Thomas Edevane.
Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the 1st/2nd Line Support Engineer:
• Assist technical support requests within the team
• Meet and exceed SLAs
• Ensure good communication with both customers and staff
• Keep the IT Documentation up to date
• Manage multiple tickets
Skills Required for the 1st/2nd Line Support Engineer:
• Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
• Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
• 1st/2nd Line Service Desk Experience
• Exceptional customer service skills and engagement and strong written and spoken communication skills
• Ability to work independently and as part of a team
• Working in a pressurised environment handling multiple tickets and incoming requests
If this is right for you, please apply for additional information or contact Thomas Edevane.