Repairs Admin
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £20,000 to £23,000 per year |
| Hours: | Full time |
| Closing date: | 25 May 2024 |
| Location: | SS131LT |
| Remote working: | On-site only |
| Company: | Build Recruitment |
| Job type: | Permanent |
| Job reference: | 26633B-9788 |
Summary
Position: Repairs Admin
Location: Basildon
Type: Perm / Full time office based, 8am-5pm.
As a repairs planner, you will be responsible for scheduling repair work based on urgency, availability , and location. You will prioritize tasks to address urgent repairs promptly while scheduling other repairs works in a timely manner. You will liaise with various stakeholders including residents, maintenance staff, contractors, and suppliers to ensure that jobs are carried out. This involves communicating repair schedules, arranging access to properties, and coordinating other resources effectively.
Day to Day:
• Answer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Scheduling work for operatives to attend properties and undertake works
Requirements:
To be a successful candidate, you will need experience in Social housing repairs or a similar industry, be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player.
If you are interested in helping people and want to build your career in a thriving business, apply today.
Please apply if you are interested, or contact Leah Seber at Build Recruitment
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.