Customer First Officer
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £12.59 to £13.47 per hour |
| Hours: | Part time |
| Closing date: | 08 May 2024 |
| Location: | Tiverton, Devon |
| Remote working: | On-site only |
| Company: | Mid Devon District Council |
| Job type: | Permanent |
| Job reference: | 2024052 |
Summary
PERMANENT: 18.5 hours per week
SALARY: £12.59 - £13.47 Per hour
LOCATION: Tiverton
We have a vacancy for a Customer First Officer, based in our offices at Phoenix House, Tiverton. This is a generic post based in Customer First and will include working with the phone team, providing support for the reception, face to face enquiries and to the central admin team as required.
We are seeking enthusiastic candidates who are looking to gain experience in customer service, dealing with people in an efficient and courteous manner, able to work on their own initiative with the minimum of supervision and, above all, flexible in their approach with the ability to work as part of a busy team.
The candidates should have a good standard of education with experience of customer care issues. They should have a professional and polite telephone manner, good organisational and interpersonal skills and be able to communicate at all levels. A methodical approach to work with the ability to undertake a range of administrative duties and competence in the use of IT is a requirement.
The main duties of the post will initially be to respond to enquiries from customers on the phone and all digital channels but will also include covering admin duties, the enquires counter and the meet and greet desk in Phoenix House.
Mid Devon District Council is proud to offer an excellent benefits package to all of our employees including:
A Local Government Pension Scheme
Free Car Parking
CSSC offering discounts in shops, restaurants, cinemas, hotels and insurance benefits
A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work
Excellent training and development opportunities
Generous annual leave, flexible working arrangements and the opportunity to purchase additional leave
Staff discounts in our leisure centres
Employee Assistance Programme and support offering a variety of employee wellbeing services to support a healthy work/life balance and lifestyle.
To find out more
For an informal discussion about the post, contact Pam Evans, Customer First Team Leader on 01884 234268.
SALARY: £12.59 - £13.47 Per hour
LOCATION: Tiverton
We have a vacancy for a Customer First Officer, based in our offices at Phoenix House, Tiverton. This is a generic post based in Customer First and will include working with the phone team, providing support for the reception, face to face enquiries and to the central admin team as required.
We are seeking enthusiastic candidates who are looking to gain experience in customer service, dealing with people in an efficient and courteous manner, able to work on their own initiative with the minimum of supervision and, above all, flexible in their approach with the ability to work as part of a busy team.
The candidates should have a good standard of education with experience of customer care issues. They should have a professional and polite telephone manner, good organisational and interpersonal skills and be able to communicate at all levels. A methodical approach to work with the ability to undertake a range of administrative duties and competence in the use of IT is a requirement.
The main duties of the post will initially be to respond to enquiries from customers on the phone and all digital channels but will also include covering admin duties, the enquires counter and the meet and greet desk in Phoenix House.
Mid Devon District Council is proud to offer an excellent benefits package to all of our employees including:
A Local Government Pension Scheme
Free Car Parking
CSSC offering discounts in shops, restaurants, cinemas, hotels and insurance benefits
A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work
Excellent training and development opportunities
Generous annual leave, flexible working arrangements and the opportunity to purchase additional leave
Staff discounts in our leisure centres
Employee Assistance Programme and support offering a variety of employee wellbeing services to support a healthy work/life balance and lifestyle.
To find out more
For an informal discussion about the post, contact Pam Evans, Customer First Team Leader on 01884 234268.