Venue Assistant (12hrs per week)
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £22,366 to £22,737 per year, pro rata |
| Additional salary information: | This role is offered as 12 hours per week with a starting salary of £11.59 per hour. |
| Hours: | Part time |
| Closing date: | 22 May 2024 |
| Location: | BS37 5PP |
| Remote working: | On-site only |
| Company: | Yate Town Council |
| Job type: | Permanent |
| Job reference: |
Summary
1. JOB PURPOSE
To welcome customers to the venue and ensure the safety and smooth running of the Armadillo Venue. To set up and clear down the venue for youth sessions, events, parties and other bookings.
2. MAIN DUTIES
• To provide a customer service which is professional, friendly and inviting to all users of the venue.
• Light kitchen/café duties.
• Under the guidance of the Senior Youth Co-ordinator or Youth Coordinator there may be occasions where there is a need to explain to customers why entry into the venue may not be permitted i.e. inappropriate behaviour. To handle non-compliant/inappropriate behaviour issues in an appropriate manner, in accordance to the Armadillo Behaviour Policy.
• Prepare the venue for use, including clearing away. This may include staging, AV equipment, seating, lighting and other equipment.
• Carry out tasks as allocated by the Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator.
• Help customers to use equipment within the venue.
• Contribute to new ideas or events when opportunities arise.
• Provide feedback to Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator i.e. running of the venue (as it arises) or programme of events, any comments or issues raised by customers.
• For certain events i.e. parties, there will be lone working, however, this is supported through relevant local procedures on lone working.
3. DIMENSIONS
The venue has extended opening hours and could be used by up to 200 young people per open session.
The venue also supports community events and party bookings.
The post holder has no budgetary responsibility.
The post holder has no staffing supervisory responsibility.
4. JOB CONTEXT
The Armadillo provides a place for young people to go and is open after school, in the evening and at weekends all year round. The venue consists of a café, space for entertainment, music and a cinema. It has its own semi-commercial ethos where young people are treated as customers and not clients.
The Venue further provides planned community events and is available for external corporate/community bookings and children’s parties.
The Venue Assistant will be responsible for ensuring that all behaviour standards are adhered to by customers and that the venue runs smoothly under the direction of the Senior Youth Co-ordinator or Youth Coordinator.
5. SUPERVISION AND WORK PLANNING
The post holder will be line managed by the Senior Youth Co-ordinator. Either the Senior Youth Co-ordinator or Youth Coordinator will be in charge and supervise open sessions.
The Youth Officer or Youth Coordinator will oversee and allocate work, check and monitor standards, provide advice and direction relating to tasks and running of events to Venue Assistants. The Venue Operations Officer will also assist in managing Venue Assistants.
6. PROBLEMS AND DECISIONS
Under the supervision and guidance of the Senior Youth Co-ordinator or Youth Coordinator, the post holder will ensure that all customers behave within the set guidelines and that everyone using the venue is safe.
The post holder must refer queries and feedback promptly to the Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator, especially in respect of where there may potentially be a safeguarding issue. The post holder will not be expected to resolve problems on their own.
Local policies and procedures support all aspects of work, including lone working for which special arrangements are in place.
7. CONTACTS
Senior Youth Co-ordinator, Youth Coordinator, Venues Operations Officer, Community Projects Manager – for support and guidance.
Venue Assistant-in-Training and Apprentices – as colleagues and to help them when necessary.
Young People and venue users – as customers.
For the full Job Description showing the required knowledge, experience and training criteria, please visit our website to download a copy. https://yatetowncouncil.gov.uk/jobs
To welcome customers to the venue and ensure the safety and smooth running of the Armadillo Venue. To set up and clear down the venue for youth sessions, events, parties and other bookings.
2. MAIN DUTIES
• To provide a customer service which is professional, friendly and inviting to all users of the venue.
• Light kitchen/café duties.
• Under the guidance of the Senior Youth Co-ordinator or Youth Coordinator there may be occasions where there is a need to explain to customers why entry into the venue may not be permitted i.e. inappropriate behaviour. To handle non-compliant/inappropriate behaviour issues in an appropriate manner, in accordance to the Armadillo Behaviour Policy.
• Prepare the venue for use, including clearing away. This may include staging, AV equipment, seating, lighting and other equipment.
• Carry out tasks as allocated by the Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator.
• Help customers to use equipment within the venue.
• Contribute to new ideas or events when opportunities arise.
• Provide feedback to Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator i.e. running of the venue (as it arises) or programme of events, any comments or issues raised by customers.
• For certain events i.e. parties, there will be lone working, however, this is supported through relevant local procedures on lone working.
3. DIMENSIONS
The venue has extended opening hours and could be used by up to 200 young people per open session.
The venue also supports community events and party bookings.
The post holder has no budgetary responsibility.
The post holder has no staffing supervisory responsibility.
4. JOB CONTEXT
The Armadillo provides a place for young people to go and is open after school, in the evening and at weekends all year round. The venue consists of a café, space for entertainment, music and a cinema. It has its own semi-commercial ethos where young people are treated as customers and not clients.
The Venue further provides planned community events and is available for external corporate/community bookings and children’s parties.
The Venue Assistant will be responsible for ensuring that all behaviour standards are adhered to by customers and that the venue runs smoothly under the direction of the Senior Youth Co-ordinator or Youth Coordinator.
5. SUPERVISION AND WORK PLANNING
The post holder will be line managed by the Senior Youth Co-ordinator. Either the Senior Youth Co-ordinator or Youth Coordinator will be in charge and supervise open sessions.
The Youth Officer or Youth Coordinator will oversee and allocate work, check and monitor standards, provide advice and direction relating to tasks and running of events to Venue Assistants. The Venue Operations Officer will also assist in managing Venue Assistants.
6. PROBLEMS AND DECISIONS
Under the supervision and guidance of the Senior Youth Co-ordinator or Youth Coordinator, the post holder will ensure that all customers behave within the set guidelines and that everyone using the venue is safe.
The post holder must refer queries and feedback promptly to the Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator, especially in respect of where there may potentially be a safeguarding issue. The post holder will not be expected to resolve problems on their own.
Local policies and procedures support all aspects of work, including lone working for which special arrangements are in place.
7. CONTACTS
Senior Youth Co-ordinator, Youth Coordinator, Venues Operations Officer, Community Projects Manager – for support and guidance.
Venue Assistant-in-Training and Apprentices – as colleagues and to help them when necessary.
Young People and venue users – as customers.
For the full Job Description showing the required knowledge, experience and training criteria, please visit our website to download a copy. https://yatetowncouncil.gov.uk/jobs
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.