Community Services Patient Systems Officer
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £32,720.00 to £39,769.00 per year |
| Additional salary information: | £32720.00 - £39769.00 a year |
| Hours: | Full time |
| Closing date: | 07 May 2024 |
| Location: | London, N18 1QX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9393-24-0331 |
Summary
Systems Support To provide general clinical application support to service users using most appropriate method of communication ie Teams, F2F or telephone. To monitor and maintain all helpdesk calls logged on the portal and respond to users within agreed SLAs To work closely with Helpdesk team to ensure they are kept up to date with relevant changes. To diagnose issues and resolve where able. Escalation of issues to relevant team members, third party suppliers where appropriate To prioritise helpdesk calls according to the severity of the problem in line with agreed IT services resolution priorities. To record and maintain progress of faults and update users at regular intervals To liaise with suppliers, users and IT staff and carry out testing required ensuring a speedy resolution to problems. To monitor system performance and other issues, escalating recurrent or major problems or patterns to Advanced Patient Systems Officer and contributing to their resolution. Raise tickets with relevant suppliers using portals or helpdesks where appropriate To provide applications support administration security and access control (RBAC) Respond to user requests for system changes, routing the request through the appropriate channels for authorisation Carry out impromptu testing on specific functions as directed by the Config and Test team. Maintenance of user accounts, ensuring accounts are disabled and activated in line with IG procedures. To maintain accurate records on PAS including the addition and removal of users and HCPs. Notify all relevant teams within the Trust of the addition of Consultants or changes to the core config which may impact their activity, eg Coding and Costings teams. Regular liaison with other internal teams such as Informatics, Coding, DQ, RTT, keeping them up to date with changes to the system. To grant access to relevant systems with appropriate level of authorisation from managers eg, access to HIE, Careflow Connect etc. Working with services to address any system issues and contribute to the improvements to the system to support improved user experience for the benefit of the patient. Management To take responsibility for workload and deadlines, ensuring tasks are completed in accordance with overall Workload plans and Service Level Agreements. Actively participate in team meetings and provide support and assistance to other team members sharing knowledge and experience. General To keep up to date with operational developments throughout the hospital, highlighting any changes, which may have an impact on the way in which data is collected on patient systems. To keep up to date with working practices (and changes therein) in order to support and/or train users of systems effectively To keep up to date with IT work plans, and the teams contribution to the directorate. To keep up-to-date with Information Governance and advising users of its impact in relation to the use of systems. To contribute to the development of policies and practices in order to continually improve the service. To communicate with all levels of staff across the Trust in a professional and respectful manner. To assist in ensuring high Data Quality to ensure that Trust targets are met and standards are sustained. To ensure all mandatory training is kept up to date. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.