Receptionist and Patient Pathway Administrator
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £27,948.00 to £29,468.00 per year |
| Additional salary information: | £27948.00 - £29468.00 a year |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | London, N19 5NF |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9220-24-0409 |
Summary
To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services. To register new patients onto the electronic patient record system such as RiO, Medway and other relevant patient systems To administer the processes for establishing efficient clinic utilisation; this includes identify and managing the long waiter with use of the PTL list, booking interpreters and supporting patient with booking of transport, sending group text message reminders to patient when appropriate, processing outcomes, cancelling and rescheduling To maintain accurate electronic records. To manage the generic mailboxes, respond to service users queries, forward relevant communications/reports to the clinical teams, and escalate complex matters as necessary to the Deputy Service Manager Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team) To administer incoming and outgoing post as necessary. To be involved in continuous review of systems and To assist with analysis and monitoring of performance and activity, making use of a range of Including the PTL reports and qlikview Provide cover and support the administrative team when necessary, depending on the needs of the service We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management. Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.