Patient Services Manager
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Arundel, BN18 0DU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3921-24-0002 |
Summary
The core responsibilities of the role are those specified before, but are more formally set out below: Leading the reception and administrative operations within the practice, ensuring staff achieve their primary responsibilities Line managing all reception and administrative staff (including appraisal management), supporting effective staff development, providing guidance and direction and ensuring staff are up to date with mandatory training Identifying training needs and delivering effective short and long-term training plans where required, without the need for senior leadership team intervention Recruitment of reception and administrative team members, with support of the senior leadership team Compiling reception team rotas for effective resourcing Annually reviewing, updating (where required) and embedding all reception protocols as required, ensuring compliance with legislation changes. Protocols should ensure that a high level of efficiency can be achieved, whilst ensuring that patient safety remains at the heart of everything that we do. Dissemination of information is key to ensuring success and understanding Supporting the senior leadership team in the compilation of practice reports and adherence to the practice development plan Providing initial guidance and advice to patients who wish to complain. Understanding if concerns raised are complaints or questions Monitoring and promoting the use of the Friends and Family Test and I want great care for patient feedback, disseminate feedback in line with Practice Business Manager expectations Being the first point of contact and surgery liaison for the Patient Participation Group. Meeting attendance, newsletter and regular communication are expected Monitoring team protocol adherence through effective auditing. Review and respond to quality breaches as part of continuous staff training and development, in line with senior leadership team expectations Maintaining an open door for staff communication in line with senior leadership team expectations. Leading compliance for CQC related activities for both reception and administrative areas. This will involve direct communication with CQC inspectors when they visit and assess the surgery