Call Handler ICC - Manchester (Whalley Range)
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 01 May 2024 |
| Location: | Manchester, M14 7LU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9242-24-0091 |
Summary
Successful candidates will have to deliver correct care advice and guidance to callers dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role. We are currently looking for both part time and full-time call handlers. Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends. It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information and available shift patterns may be provided at interview. Assessments Centres and interviews will take place in May 2024.Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview. Course Dates - we are looking for our future courses between July - October 2024. The courses are run on a Full Time basis up to 10 weeks from the given start date. Training consist's of classroom sessions for the first 6 weeks running Mon-Fri 08:00-16:00, followed by mentoring for the remaining 4 weeks in which your shift patterns will vary.Part time hours are available but you must be able to attend the full time training, upon completion of the training you will then commence the offered part time hours. It is a pre-requisite that candidates must successfully complete the training program, including all examinations. By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.