Lettings Manager – Property Services
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £26.56 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Kensington, London, W10 5UP |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5247643 |
Summary
What's involved with this role:
Interim Lettings Manager – Property Services
Job Ref: K&C 5247643
Pay Rate: £26.56 per hour PAYE
Hours per week: 36 Monday – Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: Kensington, London
Basic DBS disclosure required for this role
The primary aim of the Lettings Manager is to manage the lettings’ function, ensuring compliance with policies, procedures & legislation, in delivering an effective empty property management service. Support staff to provide a comprehensive customer focused lettings service and take ownership of monitoring performance in relation to empty properties, service development and improvement.
Key Responsibilities:
Minimise revenue lost by the organization in respect of empty properties, by working closely with colleagues across the business to continually review and refine the management of empty properties.
Ensure that the lettings process is effective and efficient by managing the interface between the Voids, Allocations and Neighbourhoods Teams
Ensure that void turnaround targets are met
Ensure void status data is accurate and that this is reconciled on One Housing and CRM in a timely manner
Work with the Allocations team to support corporate objectives i.e., completion of CORE returns and identifying best practice
Work proactively with the Hostels Manager to ensure opportunities for move on accommodation are identified
Manage and arrange decants so that residents have certainty on when they can safely return to their homes
Identify Voids suitable for decants or transfers as per agreed protocol
Ensure that lettings packs are up to date and contain relevant local information
Undertake spot checks on empty properties to ensure that a high lettable standard is consistently achieved.
Maximise the Council’s revenue through efficient and effective letting of garage stock.
Manage and oversee lettings’ process of New Built developments and collaborate with relevant teams to achieve prompt letting and high customer satisfaction
Measure, manage and improve performance against corporate targets and service standards in order to ensure compliance with policy and procedure
To ensure continuous development of the team through on-going coaching, support and the identification of personal development needs in regular performance & objective reviews.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Minimum of 2 A Level passes and 5 GCSE passes (or equivalent) including.
English and Maths (A-C grades).
Skills & Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Proven experience within a customer service environment working for a Housing provider, in a capacity which involved face-to-face interaction with customers, resolving difficult issues and with supervisory or management responsibility.
Understanding of the role and scope of Social Housing providers, and access to these services.
Comprehensive knowledge of housing law in relation to access to social housing and tenancy law.
Proven track record of service redesign and improvement
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: K&C 5247643
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.