Logistics Manager
| Posting date: | 16 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Swansea, Wales |
| Remote working: | On-site only |
| Company: | Maps Logistics Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Maps Logistics Ltd are recruiting for a Logistics Manager to support and lead Logistics operations within the UK. The role is responsible for managing the service delivery to customers, suppliers and partners, and ensuring the quality, cost and profitability of the services.
The Service Delivery Manager requires a high level of autonomy, influence, complexity and business skills to perform a variety of technical and professional work activities.
Key Accountabilities:
• Owning the service risks, costs and productivity
• Identifying and defining new service requirements and growth opportunities
• Communicating the service capabilities and offering
• Facilitating regular reviews with internal and external stakeholders
• Contributing to the service improvement standards and practices
• Providing cover and resilience for team members.
Key Responsibilities:
• Managing the change management process, ensuring escalation process and guidelines are shared with customers
• Establishing service requirements for new projects, ensuring compliance with contractual obligations
• Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Managing the service delivery schedules and providing cover for team members during absence or peak periods.
Key Skills and Experience:
• Good operational reporting skills using MS Office
• Strong critical and analytical thinking
• Ability to work under pressure and meet deadlines
• Excellent customer facing and service skills and supplier management experience
• Ability to build and drive service through KPIs
• A passion for delivering world class service
• Excellent written and verbal communication skills
• Willingness to support and mentor junior team members with to ability to give effective feedback, coach and motivate others
• Self-motivation and responsibility, managing and prioritise tasks and time efficiently
Key Performance Indicators:
• Measured by service performance meeting SLAs, and contractual and commercial compliance.
• Reduction in delivery costs, profitability maintenance and growth
• Additional profitable service revenue (Incumbent Growth)
• Identification of contractual scope creep
• Customer satisfaction evidence through service review meetings or scoring mechanism.
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
The Service Delivery Manager requires a high level of autonomy, influence, complexity and business skills to perform a variety of technical and professional work activities.
Key Accountabilities:
• Owning the service risks, costs and productivity
• Identifying and defining new service requirements and growth opportunities
• Communicating the service capabilities and offering
• Facilitating regular reviews with internal and external stakeholders
• Contributing to the service improvement standards and practices
• Providing cover and resilience for team members.
Key Responsibilities:
• Managing the change management process, ensuring escalation process and guidelines are shared with customers
• Establishing service requirements for new projects, ensuring compliance with contractual obligations
• Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Managing the service delivery schedules and providing cover for team members during absence or peak periods.
Key Skills and Experience:
• Good operational reporting skills using MS Office
• Strong critical and analytical thinking
• Ability to work under pressure and meet deadlines
• Excellent customer facing and service skills and supplier management experience
• Ability to build and drive service through KPIs
• A passion for delivering world class service
• Excellent written and verbal communication skills
• Willingness to support and mentor junior team members with to ability to give effective feedback, coach and motivate others
• Self-motivation and responsibility, managing and prioritise tasks and time efficiently
Key Performance Indicators:
• Measured by service performance meeting SLAs, and contractual and commercial compliance.
• Reduction in delivery costs, profitability maintenance and growth
• Additional profitable service revenue (Incumbent Growth)
• Identification of contractual scope creep
• Customer satisfaction evidence through service review meetings or scoring mechanism.
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.