Head of Customer Experience HC2
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | £42.48 per hour |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | North London, London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1243963042024 |
Summary
Head of Customer Experience HC2
Description
We are seeking a dedicated and experienced individual to join our team as the Head of Customer Experience HC2. In this leadership role, you will be responsible for ensuring that our customers have an exceptional experience throughout their interactions with our organization. As the Head of Customer Experience HC2, you will play a critical role in shaping and executing our customer-centric strategy, driving customer satisfaction, and implementing processes to enhance the overall customer journey.
Responsibilities
Develop and lead the customer experience strategy, ensuring alignment with company goals and objectives
Oversee and manage all aspects of the customer journey, from pre-sales through post-sales support
Drive the design and implementation of customer experience initiatives, continuously striving for improvement and excellence
Establish and maintain standards for customer service, ensuring timely response and resolution to all customer inquiries and issues
Collaborate with cross-functional teams to identify and address customer pain points, implementing solutions that enhance the overall customer experience
Analyze and evaluate customer feedback and data to identify trends, opportunities, and areas for improvement
Lead and mentor a team of customer experience professionals, providing guidance and support to enhance their performance and professional growth
Requirements
Bachelor's degree in business administration, marketing, or a related field
Proven experience in customer experience management, with a track record of driving measurable improvements in customer satisfaction
Strong leadership skills, with the ability to inspire and motivate a team to achieve exceptional results
Excellent communication and interpersonal skills, with a customer-centric approach
Analytical mindset, with the ability to collect and interpret customer data and insights
Familiarity with customer experience tools and technologies
Ability to work collaboratively and effectively across departments and functions
Strong problem-solving skills and a proactive approach to addressing customer needs and challenges
Hours Per Week: 36.15
Start Time: 08:30
End Time: 17:00
Pay Per Hour: £42.48
Location: North London, London
Should you wish to apply for this job opportunity, please, send an up to date CV.
Description
We are seeking a dedicated and experienced individual to join our team as the Head of Customer Experience HC2. In this leadership role, you will be responsible for ensuring that our customers have an exceptional experience throughout their interactions with our organization. As the Head of Customer Experience HC2, you will play a critical role in shaping and executing our customer-centric strategy, driving customer satisfaction, and implementing processes to enhance the overall customer journey.
Responsibilities
Develop and lead the customer experience strategy, ensuring alignment with company goals and objectives
Oversee and manage all aspects of the customer journey, from pre-sales through post-sales support
Drive the design and implementation of customer experience initiatives, continuously striving for improvement and excellence
Establish and maintain standards for customer service, ensuring timely response and resolution to all customer inquiries and issues
Collaborate with cross-functional teams to identify and address customer pain points, implementing solutions that enhance the overall customer experience
Analyze and evaluate customer feedback and data to identify trends, opportunities, and areas for improvement
Lead and mentor a team of customer experience professionals, providing guidance and support to enhance their performance and professional growth
Requirements
Bachelor's degree in business administration, marketing, or a related field
Proven experience in customer experience management, with a track record of driving measurable improvements in customer satisfaction
Strong leadership skills, with the ability to inspire and motivate a team to achieve exceptional results
Excellent communication and interpersonal skills, with a customer-centric approach
Analytical mindset, with the ability to collect and interpret customer data and insights
Familiarity with customer experience tools and technologies
Ability to work collaboratively and effectively across departments and functions
Strong problem-solving skills and a proactive approach to addressing customer needs and challenges
Hours Per Week: 36.15
Start Time: 08:30
End Time: 17:00
Pay Per Hour: £42.48
Location: North London, London
Should you wish to apply for this job opportunity, please, send an up to date CV.