Customer Experience Team Member
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | 11.62 or 11.85 per hour depending on contract choice |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | W1D 7DY |
| Remote working: | Fully remote |
| Company: | Ambassador Theatre Group |
| Job type: | Permanent |
| Job reference: | 241835JCP |
Summary
Customer Experience Team Member
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Piccadilly Theatre, situated in the heart of London's West End, stands as a testament to the rich history of theatrical arts. Opening its doors in 1928, this iconic venue has hosted a myriad of acclaimed productions and performances, contributing significantly to the cultural tapestry of London's entertainment scene. While it was initially designed as a venue for musical comedies and variety performances, it eventually became one of the first cinemas to feature talking pictures, also known as "talkies."
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
We own, operate or programme some of the world’s most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.
We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany.
We present the world’s best live entertainment in our venues; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment.
We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
We offer the following benefits for our Customer Experience Team Members:
myStrength Mental Wellbeing App
WeCare Support Services
Theatre Tickets (Subject to Availability)
ATG Theatre Card
Staff Discounts
Pension
Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Piccadilly Theatre, situated in the heart of London's West End, stands as a testament to the rich history of theatrical arts. Opening its doors in 1928, this iconic venue has hosted a myriad of acclaimed productions and performances, contributing significantly to the cultural tapestry of London's entertainment scene. While it was initially designed as a venue for musical comedies and variety performances, it eventually became one of the first cinemas to feature talking pictures, also known as "talkies."
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
We own, operate or programme some of the world’s most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.
We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany.
We present the world’s best live entertainment in our venues; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment.
We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
We offer the following benefits for our Customer Experience Team Members:
myStrength Mental Wellbeing App
WeCare Support Services
Theatre Tickets (Subject to Availability)
ATG Theatre Card
Staff Discounts
Pension
Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk