Repairs Administrator - Repairs Service
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £13.02 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | REDDITCH, B98 7SN |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Redditch (HQ) TCL RB17554 |
Summary
What's involved with this role:
Temporary Repairs Administrator - Repairs Service
Reference no: Redditch (HQ) TCL RB17554
Pay Rate: £13.02 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: REDDITCH
Provide a customer focussed efficient and effective repairs service to customers by responding to telephone calls, understanding the repair request and agreeing with the customer a suitable time for the tradesperson to call.
Understand the needs of tenants and customers and identify the support needed to ensure that the tenants and customers receive the help they need to resolve their issue or problem. Provide a welcoming and friendly point of contact for tenants, customers, colleagues, suppliers and partners.
Key Responsibilities
Take calls from customers and use my expertise to understand the customers request or problem and interpret this into a job to be fixed.
Call on others to provide expert advice when required.
Record repair request details on reactive repairs computer system.
Arrange an appropriate appointment time at the request of the person making the call.
Liaise with the tradespersons by text or phone when issuing work.
Place work orders with approved contractors and process invoices.
Carry out quality check ‘call backs’ once repairs are complete.
Carry out all administrative tasks associated with the Repairs and Housing Capital service including filing, maintain all manual and computer records, distribution of mail, raising orders for contractors.
Provide an administrative service for the Void service.
Raise service charge repairs and process these.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Knowledge:
Understanding of basic building terminology
Awareness of Landlord’s repairing obligations - desirable
Experience:
Record of delivering a recent front line customer service role.
Work in a relevant customer service environment - desirable
Dealing with reactive maintenance calls - desirable
Skills & Abilities:
Effective interpersonal skills
Strong administrative skills
Ability to gather and interpret information and arrive at decisions
Ability to work non-standard hours
Ability to work as part of a team.,
Ability to work under pressure.
Ability to be objective/assertive as required.
Ability to deal with difficult customers over the phone.
Ability to input data speedily and accurately
ALD
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Job Ref: Redditch (HQ) TCL RB17554
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.