Operations Manager - Transport Services
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £26.90 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | EALING, LONDON, W5 2HL |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Ealing 7553-1 |
Summary
What's involved with this role:
Interim Operations Manager - Transport Services
Reference no: Ealing 7553-1
Pay Rate: £26.90 per hour PAYE
35 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: EALING, LONDON
Operations Manager to lead a front line service providing transport to children, young people and adults with Special Educational Needs and/or Disabilities.
Safeguard and promote the welfare of passengers, to ensure the efficient operation of travel assistance to children and adults including all client side functions in relation to school transport contracts.
Key Responsibilities
Supervise the duty system on a rota basis, taking responsibility for ensuring the needs of children have been identified, that the matching criteria is appropriate, the required legislative and regulatory vetting and checks have been undertaken, that suitable matches of placement have been identified and give authorisation for the placements to be offered for the clients in line with the agreed budgetary limits.
Assist the Head of Passenger Transport with the recruitment and selection of staff.
Organise and maintain a pool of relief passenger assistants and to oversee and deploy these as and when required
Responsible for dealing with all service complaints, FOI requests, SDAR and referring to the Head of Passenger Transport where necessary. Dealing with customers on an individual or group basis and to have the ability to provide complex reports relating to any issues which arise.
Participate fully in all aspects of the service tendering process and the operation of all client side functions relating to school transport i.e. Contractors, Passenger Assistants
Work with the Head of Passenger Transport in the development of and implementation of policies and procedures associated with the management of the purchasing functions and service contracting, ensuring the letting of contracts are driven by specific service needs, quality standards and value for money.
Responsible for monitoring and reporting on changes in demands for services, identifying gaps in provision and developing plans for filling gaps.
Develop and monitor agreed implementation plans with providers following the agreement of contracts.
Responsible for co-ordinating all aspects of routing with Transport Officers and Passenger Assistants and to become conversant with both roles and staff attached to these posts.
Obtain quotations from Contractors to provide current costs of transport routes, whilst assisting with minimising expenditure.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Qualifications:
Level of education that indicates a good level of literacy and numeracy
Experience:
Good experience of managing, supervising and supporting thework of those staff accountable to the post holder, including ensuring the professional development of those staff in line with the overall department values
Experience of working in a large diverse team
Substantial experience of working at a senior level, ideally with similar safeguarding responsibilities
Direct experience in influencing teams to deliver service improvement
Experience of ICT systems in order to monitor, maintain and update data
Skills & Abilities:
Effective written and oral communication, good interpersonal skills with the ability to engage effectively with a wide range of stakeholders, whilst undertaking performance monitoring activities and to enforce compliance measures where appropriate.
Excellent verbal, written and numerical skills.
Ability to work within a demand led service with conflicting deadlines, with the ability to work on own initiative with minimum supervision and to prioritise own and team workloads.
Ability to procure, negotiate, set up and recommend acceptance lex contracts.
Ability to problem-solve and seek effective solutions to any challenges, maintaining customer confidence and trust.
Ability to handle sensitive enquiries with tact and diplomacy and work within a confidentiality policy in the working environment.
Ability to assume responsibility for the day to day operations of the duty service from 07:00to 17:00 on a planned basis with occasional later working
ALD
1
Job Ref: Ealing 7553-1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.