Clerical Officer | Liverpool University Hospitals NHS Foundation Trust
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Liverpool, L14 3LB |
| Company: | Liverpool University Hospitals NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6110332/287-DSS-95-24 |
Summary
Band 2 Clerical Officer
The successful candidate will join our busy Therapy team and be responsible for greeting patients at Therapies reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential.
Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.
Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.
To take responsibility for good housekeeping in the Therapies Office / Reception / Waiting area, ensuring they are kept clean and tidy.
The post holder must be self-motivated and able to work well under pressure.
Experience in the NHS would be preferable, however full training will be given.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Job Summary
To undertake clerical & administrational duties for the Therapies Department based on the Broadgreen Hospital site (Alexandra Wing). There may be a requirement to work on the Royal site (Therapies Department) if demand requires: working as a team member to support staff and patients across the service.
Specific Duties & Responsibilities
1. Clerical & Administrational
1.1 To be first contact for the Therapies service. Adhering to all Trust and Departmental policies covering all aspects, in a professional manner.
1.2 To effectively communicate between staff, patients, carers, other
departments, various companies, and all other health & social care professionals.
1.3 To deal promptly and efficiently with all telephone, e-mail queries in a polite and helpful manner, using tact and sensitivity where necessary: effectively demonstrating the quality of service.
1.4To efficiently sort, distribute, monitor and record all Mail, both in-coming and out-going, across all sites using various methods of transport.
1.5 To accurately record all statistical information both manually and electronically.
1.8 To record and amend clinic sessions/time slots in accordance with Departmental policy for staff Annual Leave / Sickness & Absence.
Clinical Governance / Quality
2.1To comply with Trust Health & Safety Policies, actively participating in Trust Induction and Mandatory Training.
2.2To ensure all hazards & incidents are dealt with effectively and reported according to Trust requirements.
2.3To comply with the Data Protection Act and Caldicott procedures.
2.4To comply with Trust and Departmental policies and procedures.
Education and training development
3.1 To actively participate in own Personal Development Plan and attend all annual reviews.
This advert closes on Monday 22 Apr 2024