Contracts Manager
| Posting date: | 02 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | circa £40k (inclusive of car allowance) depending on experience |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | London |
| Company: | Guarding UK |
| Job type: | Permanent |
| Job reference: | 627 |
Summary
Job Advert
Job title: Contracts Manager – Reception UK
Location: Enfield Head Office London & South East
Job type: Fulltime
Hours: Monday to Friday 08:00 – 17:00 (unpaid 1 hour lunch break) 40 hours a week but you may be expected to work these hours
flexibly according to operational needs
Salary: circa £40k (inclusive of car allowance) depending on experience
Closing Date: 15/04/2024
Start Date: 07/05/2024
Job ID: 627
Ready to steer our contracts to success? RUK is seeking a dynamic Contracts Manager to navigate the waters of negotiation and
efficiency. Join us in charting a course for unparalleled client satisfaction and growth
Our vision is to create a reception/concierge service that is unique, bespoke, and tailored to our client’s requirements with a
focus on superb customer service. The commercial property sector is a dynamic and constantly changing environment. Buildings
change ownership, undergo refurbishments, tenants come and go, and operating cultures evolve. A great front of house solution
must be adaptable, attentive, and capable of meeting all requirements and user needs. You will be responsible for managing a
portfolio of corporate contracts across London and surrounding areas (subject to operational needs), under supervision, from the
Contracts Manager. The role is critical in supporting and developing our day-to-day frontline operational team. You will need to
have a professional approach while maintaining a sense of fun, have an eye for detail, be passionate about service excellence and
staff development to be successful in the role.
Applicants must meet the following essential criteria:
* Experience of managing reception, front of house (multisite desirable)
* Managing relationships with key clients
* Customer service experience
* Managing SLA’s and KPI’s
* Communicating with people at all levels
* Workforce planning, e.g., rota and holiday management
* Team management and development - coaching management style
* Experience of using multiple IT packages/systems, ideally Timegate (intermediate)
It is also essential that the Contracts Manager can fulfil the following:
* Valid SIA licence (training will be provided)
* Flexible - attend occasional emergency call outs in the and surrounding areas within the hour.
* Valid driver’s licence
GUK goes to great lengths to create a good place to work. We are always on the lookout for talented people, who are team players
and can help us grow our reputation as a provider of excellent Reception and Security services. We welcome applications from
individuals who have transferable customer service skills gained whilst working in sectors such as recruitment, hospitality,
retail, sales or any other customer orientated services business.
Employee Benefits:
RUK takes pride in offering benefits that promote health and well-being.
* Salary Saving Scheme
* Employee Recognition Scheme
* Employee Assistance Program
* Length of Service Rewards
* Cash Health Plan
* Ride to Work Scheme
RUK is an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to stop taking applications when we have had a suitable number of responses.
Job title: Contracts Manager – Reception UK
Location: Enfield Head Office London & South East
Job type: Fulltime
Hours: Monday to Friday 08:00 – 17:00 (unpaid 1 hour lunch break) 40 hours a week but you may be expected to work these hours
flexibly according to operational needs
Salary: circa £40k (inclusive of car allowance) depending on experience
Closing Date: 15/04/2024
Start Date: 07/05/2024
Job ID: 627
Ready to steer our contracts to success? RUK is seeking a dynamic Contracts Manager to navigate the waters of negotiation and
efficiency. Join us in charting a course for unparalleled client satisfaction and growth
Our vision is to create a reception/concierge service that is unique, bespoke, and tailored to our client’s requirements with a
focus on superb customer service. The commercial property sector is a dynamic and constantly changing environment. Buildings
change ownership, undergo refurbishments, tenants come and go, and operating cultures evolve. A great front of house solution
must be adaptable, attentive, and capable of meeting all requirements and user needs. You will be responsible for managing a
portfolio of corporate contracts across London and surrounding areas (subject to operational needs), under supervision, from the
Contracts Manager. The role is critical in supporting and developing our day-to-day frontline operational team. You will need to
have a professional approach while maintaining a sense of fun, have an eye for detail, be passionate about service excellence and
staff development to be successful in the role.
Applicants must meet the following essential criteria:
* Experience of managing reception, front of house (multisite desirable)
* Managing relationships with key clients
* Customer service experience
* Managing SLA’s and KPI’s
* Communicating with people at all levels
* Workforce planning, e.g., rota and holiday management
* Team management and development - coaching management style
* Experience of using multiple IT packages/systems, ideally Timegate (intermediate)
It is also essential that the Contracts Manager can fulfil the following:
* Valid SIA licence (training will be provided)
* Flexible - attend occasional emergency call outs in the and surrounding areas within the hour.
* Valid driver’s licence
GUK goes to great lengths to create a good place to work. We are always on the lookout for talented people, who are team players
and can help us grow our reputation as a provider of excellent Reception and Security services. We welcome applications from
individuals who have transferable customer service skills gained whilst working in sectors such as recruitment, hospitality,
retail, sales or any other customer orientated services business.
Employee Benefits:
RUK takes pride in offering benefits that promote health and well-being.
* Salary Saving Scheme
* Employee Recognition Scheme
* Employee Assistance Program
* Length of Service Rewards
* Cash Health Plan
* Ride to Work Scheme
RUK is an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to stop taking applications when we have had a suitable number of responses.