Advisor Manager
| Posting date: | 02 April 2024 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | Hull (HU1 3SS) |
| Company: | Standguide Group |
| Job type: | Permanent |
| Job reference: | WHPAM0204 |
Summary
Role: Advisor Manager
Salary: £27,000
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: Hull (HU1 3SS)
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
As an Advisor Manager, you’ll oversee a team of up to 12 Employment Advisors and Employment Skills Trainers to assist jobseekers in finding employment. You will collaborate closely with the Engagement Manager, manage team performance, productivity and wellbeing, address escalated complaints, maintain key partnerships, and report on performance indicators. Additionally, you will be required to handle your own caseload alongside managerial responsibilities.
What you’ll do
- Periodic performance management meetings with all staff and development appraisals
- Qualitative observations of team member service delivery and provision of relevant feedback
- Manage underperformance and capability issues supportively but rigorously, working in partnership with the HR team to progress persistent underperformance through the disciplinary process
- Daily, weekly and monthly monitoring and interrogation of a sophisticated range of KPI reports
- Manage local funder partnerships and attend specific meetings, events as invited and as proactively arranged to ensure the relationships is effective
- Prepare and deliver presentations at partner, stakeholder, and community events
- Complete accurate KPI forecasting monthly which is reviewed daily and weekly
- Monitor the quality of customer service in our delivery and resolve escalated complaints.
What you’ll need
- Level 2 English and Maths as a minimum
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma
- Experience of working in the welfare to work or employability sectors
- Experience of working in a fast-paced performance target driven environment
- Experience of people management including supporting, mentoring, and coaching and developing an individual
- Technical skills including strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
Overseas equivalent qualifications will be accepted.
We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.
Benefits
- CPD - Broad range of internal training to enhance your knowledge and skills
- Comprehensive Manager & Leader training programme - internal
- Generous pension scheme, with the option to opt out
- Company health plan subject to successful completion of probation period
- 25 days annual leave + 8 bank holidays
- 5-10 sick day per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide.
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination.
Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Amy at recruitment @standguide.co.uk.
Salary: £27,000
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: Hull (HU1 3SS)
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
As an Advisor Manager, you’ll oversee a team of up to 12 Employment Advisors and Employment Skills Trainers to assist jobseekers in finding employment. You will collaborate closely with the Engagement Manager, manage team performance, productivity and wellbeing, address escalated complaints, maintain key partnerships, and report on performance indicators. Additionally, you will be required to handle your own caseload alongside managerial responsibilities.
What you’ll do
- Periodic performance management meetings with all staff and development appraisals
- Qualitative observations of team member service delivery and provision of relevant feedback
- Manage underperformance and capability issues supportively but rigorously, working in partnership with the HR team to progress persistent underperformance through the disciplinary process
- Daily, weekly and monthly monitoring and interrogation of a sophisticated range of KPI reports
- Manage local funder partnerships and attend specific meetings, events as invited and as proactively arranged to ensure the relationships is effective
- Prepare and deliver presentations at partner, stakeholder, and community events
- Complete accurate KPI forecasting monthly which is reviewed daily and weekly
- Monitor the quality of customer service in our delivery and resolve escalated complaints.
What you’ll need
- Level 2 English and Maths as a minimum
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma
- Experience of working in the welfare to work or employability sectors
- Experience of working in a fast-paced performance target driven environment
- Experience of people management including supporting, mentoring, and coaching and developing an individual
- Technical skills including strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
Overseas equivalent qualifications will be accepted.
We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.
Benefits
- CPD - Broad range of internal training to enhance your knowledge and skills
- Comprehensive Manager & Leader training programme - internal
- Generous pension scheme, with the option to opt out
- Company health plan subject to successful completion of probation period
- 25 days annual leave + 8 bank holidays
- 5-10 sick day per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide.
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination.
Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Amy at recruitment @standguide.co.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.