Mail and Porterage Supervisor
| Posting date: | 24 June 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 July 2026 |
| Location: | SW1A 2DY |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 156267 |
Summary
Mail and Porterage Supervisor
Contract: Government
Location: London, SW1A 2DY
Hours of work: 40
Contract Type: Permanent
We are seeking a Mail & Porterage Supervisor to lead a small, well-established team of four, overseeing porterage, business moves, mailroom operations, courier services and invoicing on a steady, high-profile site.
This is a hands-on supervisory role focused on maintaining safe, compliant and high-quality service delivery while ensuring a consistently excellent customer experience for building users and VIP stakeholders.
Job Description
We are looking for an individual who can take ownership of team performance, health and safety compliance, and service delivery against contractual requirements, with future reporting into the Assistant Building Manager.
Attention to detail, strong stakeholder engagement and the ability to drive continuous service improvements are essential to success in this role.
Key Responsibilities
Oversee daily Mail & Porterage operations, ensuring delivery against service requirements and SLAs.
Lead, manage and develop a team of four, including 1-1s, performance reviews and objective setting.
Ensure compliance with Health & Safety, Environmental and COSHH standards, including risk assessments.
Manage mailroom services, porterage, meeting room setups, business moves and courier activity.
Monitor budgets, control costs and provide accurate reporting in line with contract requirements.
Build and maintain strong relationships with stakeholders, customers and internal teams.
Drive service improvements through performance monitoring, feedback analysis and action planning.
Promote a collaborative ‘one team’ culture through clear communication and regular team engagement.
Professional and Personal Competencies/Qualifications
Experience in a porterage or similar operational environment (preferred).
Proven experience managing a small team and handling performance management processes.
Experience with financial management, including budgets and invoices.
Comfortable with manual handling duties.
Strong attention to detail and commitment to service improvement.
Excellent communication, interpersonal and stakeholder management skills.
Numerate and comfortable using technology.
A collaborative team player with a proactive and professional approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, SW1A 2DY
Hours of work: 40
Contract Type: Permanent
We are seeking a Mail & Porterage Supervisor to lead a small, well-established team of four, overseeing porterage, business moves, mailroom operations, courier services and invoicing on a steady, high-profile site.
This is a hands-on supervisory role focused on maintaining safe, compliant and high-quality service delivery while ensuring a consistently excellent customer experience for building users and VIP stakeholders.
Job Description
We are looking for an individual who can take ownership of team performance, health and safety compliance, and service delivery against contractual requirements, with future reporting into the Assistant Building Manager.
Attention to detail, strong stakeholder engagement and the ability to drive continuous service improvements are essential to success in this role.
Key Responsibilities
Oversee daily Mail & Porterage operations, ensuring delivery against service requirements and SLAs.
Lead, manage and develop a team of four, including 1-1s, performance reviews and objective setting.
Ensure compliance with Health & Safety, Environmental and COSHH standards, including risk assessments.
Manage mailroom services, porterage, meeting room setups, business moves and courier activity.
Monitor budgets, control costs and provide accurate reporting in line with contract requirements.
Build and maintain strong relationships with stakeholders, customers and internal teams.
Drive service improvements through performance monitoring, feedback analysis and action planning.
Promote a collaborative ‘one team’ culture through clear communication and regular team engagement.
Professional and Personal Competencies/Qualifications
Experience in a porterage or similar operational environment (preferred).
Proven experience managing a small team and handling performance management processes.
Experience with financial management, including budgets and invoices.
Comfortable with manual handling duties.
Strong attention to detail and commitment to service improvement.
Excellent communication, interpersonal and stakeholder management skills.
Numerate and comfortable using technology.
A collaborative team player with a proactive and professional approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.