Director of Practice Support and Membership
| Posting date: | 09 June 2026 |
|---|---|
| Salary: | £75,000.00 per year |
| Additional salary information: | £75000.00 a year |
| Hours: | Full time |
| Closing date: | 23 June 2026 |
| Location: | Whitchurch, BS14 0BB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0229-26-0004 |
Summary
Role title Director of Practice Support and Membership Location(s) The post will be based at Osprey Court in South Bristol but there will be a requirement to travel across the Bristol, North Somerset and South Gloucestershire (BNSSG) area. We have a hybrid working policy which requires staff to work a minimum of 2 days in the office, within general practice or at locations of our system partners. Job Purpose To lead One Cares support offer for BNSSG member general practices, ensuring that practices receive coordinated, high-quality and proactive support which delivers clear value and improves outcomes. The postholder will lead the integration of existing teams into a single Practice Support and Membership function, ensuring that One Cares support to practices is cohesive, consistent and aligned to need. The role will be responsible for developing strong relationships with member practices, identifying opportunities for and improvements in One Care services, responding to feedback and ensuring that expertise from across One Care is brought together into tailored, wraparound support packages. The Director will play a key role in improving practice satisfaction, strengthening member retention, and supporting the development of scalable, at-scale models of delivery. They will also be a key member of the Executive Leadership Team, contributing to strategic decision-making and operational delivery related to all One Care services. Key responsibilities Service development Lead the development and implementation of One Cares integrated Practice Support and Membership model, ensuring that support is coordinated around practice needs and delivered in a joined-up way across the organisation. Develop and oversee approaches which ensure that support is tailored to the differing needs, priorities and circumstances of each member practice. Ensure support packages are bespoke, yet scalable and sustainable. Develop a proactive relationship management approach which gives practices clear points of contact, coordinated support and easy access to wider One Care expertise. Ensure that the integrated model supports future at-scale delivery and shared solutions where these add value for practices. Contribute to the wider strategic direction of One Care, ensuring that the member offer remains relevant, valued and aligned to changing system priorities. Operational leadership and delivery Lead a multidisciplinary Practice Support and Membership team, working across practice support, operations, BI, digital and related functions to deliver a coordinated offer to practices. Ensure that the team delivers high-quality, responsive and proactive support to practices, resulting in improved satisfaction, retention and impact. Oversee the design and implementation of shared systems, processes and governance arrangements which support integrated working. Lead the ongoing development of services and ways of working, ensuring that resource is aligned to the areas of greatest value for practices. Develop and oversee a consistent framework for monitoring practice engagement, support activity, outcomes and impact. Membership and engagement Ensure that relationships with practices are strategic, consistent and value-focused. Ensure that practice feedback is systematically gathered across the organisation, understood, and used to shape future service design and priorities. Develop a clear membership proposition for practices, ensuring that practices understand the value of their subscription and the benefits of working with One Care. Lead structured listening and engagement exercises with practices, ensuring that One Care understands changing needs and expectations and can respond appropriately. Build trusted relationships with practice partners, practice managers, Primary Care Networks (PCNs) and wider stakeholders, positioning One Care as the organisation best placed to support practice sustainability and improvement. Ensure that One Care remains relevant and can offer strategic support beyond traditional practice support services. Leadership and people management Provide strong, visible and values-based leadership, ensuring that staff feel supported, empowered and connected to One Cares strategic direction. Lead and support the further development of the Practice Support and Membership function, ensuring that changes are implemented effectively and positively. Develop a high-performing and collaborative culture, ensuring that staff work effectively across traditional professional boundaries. Support the development of managers and senior staff within the team, ensuring that they have the capability and resilience required for the future. Line management responsibility Y/N Yes Responsible to Chief Executive Officer Budget Holder Yes Salary Director Band PERSON SPECIFICATION QUALIFICATIONS AND EXPERIENCE Essential Educated to degree level or equivalent through demonstrable senior leadership experience. Recent demonstrable experience of working in a practice or PCN. Demonstrable experience of leading multidisciplinary teams through organisational change. Proven experience of developing and delivering operational services within general practice, primary care or a related NHS setting. Demonstrable experience of working with senior practice leaders, PCNs and wider system stakeholders. Proven experience of developing and implementing strategy, service redesign or new operating models. Demonstrable experience of managing complex stakeholder relationships and balancing competing priorities. Experience of leading change programmes which improve quality, consistency, efficiency or outcomes. Demonstrable financial awareness and experience of contributing to budget setting, commercial development or service sustainability. Desirable Experience of working within a GP Federation, provider collaborative or membership organisation. Experience of leading teams across multiple disciplines including operations, digital, BI or practice support. Experience of supporting at-scale delivery models or shared services across general practice. PERSONAL QUALITIES, SKILLS AND ATTRIBUTES Essential Strong strategic thinking skills, with the ability to translate long-term ambitions into practical delivery plans. Excellent communication and influencing skills, with the ability to build credibility and trust with practices, colleagues and system partners. Strong problem-solving and decision-making skills, with the ability to manage ambiguity and navigate complexity. Ability to lead through change and bring together teams with different cultures, skills and ways of working. Strong organisational and prioritisation skills, with the ability to oversee a broad portfolio of work. Ability to balance the needs of member practices with wider organisational and system priorities. Collaborative leadership style with a strong focus on outcomes, relationships and continuous improvement. Ability to identify opportunities for innovation, commercial growth and new ways of working. Desirable Strong understanding of the challenges facing general practice and the wider NHS. Interest in digital transformation, business intelligence and at-scale delivery models. Experience of presenting to Boards, Committees or senior system groups. Knowledge of membership models, customer relationship management or service design approaches.