Library and First Point Officer
| Posting date: | 09 June 2026 |
|---|---|
| Salary: | £18,668 to £18,964 per year |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 08 July 2026 |
| Location: | Telford, TF3 4JG |
| Company: | Telford & Wrekin Council |
| Job type: | Permanent |
| Job reference: | TW/TP/2979/3073 |
Summary
Telford & Wrekin Library Service is looking for a keen individualto join the team. This is a permanentposition for 27 hours per week and will be based at Southwater Library.
Brief overview of the role:
The library service is a valued resource within the community. This role provides a highly customer-focused service to the public. Duties will include:
- answering general and book-related queries
- issuing, discharging and shelving books
- promoting library stock
- cash handling
- helping with children’s activities
- registering new users
- helping customers in the use of IT via the public access PCs
- delivering the 'First Point @' services provided in the library.
The position will involve working fortnightly on a Saturday on a rota basis. The post holder may also be required to work Sundays, evenings and Bank Holidays as required.
Skills and experience:
Candidates must be:
- Knowledgeable about books, online resources and information on the Council website
- Able to work accurately, at times under pressure
- Able to communicate articulately with a diverse range of library customers
- Able to use good questioning skills to comprehend and meet the needs of library customers
- Able to show initiative and a desire for developing new skills.
For an informal discussion about the role, please contact Hayley Lawson on 01952 388129 or Hayley.Lawson@telford.gov.uk
Please click on the link below to view the Job Description and Person Specification.
A CV template is available if you do not already have a CV.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs and every voice matters.
What we offer:
- We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy
- Flexible working and career progression
- Local Government Pension Scheme
- Staff discounts and salary sacrifice perks
- Free parking and confidential wellbeing support
- A hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Find out more information about working at Telford & Wrekin Council, including our full list ofbenefits.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.