Senior IT Technician
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £48,087 to £55,026 per year |
| Additional salary information: | £48087 - £55026 a year |
| Hours: | Full time |
| Closing date: | 28 June 2026 |
| Location: | York, YO24 1GL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0343-26-0019 |
Summary
Provide 2nd/ 3rd line operational support for onsite and cloud based environments for the Hospice and Retail environment, day to day IT support, problem resolution and training. To assist in providing technical support to team members as needed. Acting in a team supervisory capacity and also deputising for the Head of Digital and Data as needed. The expectation would be that this role will work towards managing the entire technical team. Main duties and responsibilities Hospice Core Systems 1. Work with the Head of Digital and Data to implement and oversee appropriate technical aspects of Microsoft and third-party system management and security including administration of users, roles, change requests and incident management. 2. Lead on the development of reporting from the key systems including Microsoft environments. 3. Participate in the Digital Team and undertake project work as required in support of the digital roadmap and implementation of new features across existing and new systems. 4. Support and maintenance of core key systems such as SystmOne, telephony, networking, Wi-Fi and Intune builds. Data and Analysis 1. Work with the Head of Digital and Data and Data Analyst as required on the provision of core Microsoft and related system data in support of KPI Dashboard report for the Executive Team. 2. Participate in data quality audits and be responsible for implementing corrective actions on core systems. Apprentice Support 1. Lead with providing technical support to the IT Apprentice. 2. Provide feedback to the Head of Digital and Data for the Apprentice contact meetings, probation and annual performance reviews. 3. Work with the Head of Digital and Data to set targets and develop skills plan for the Apprentice in line with hospice practice. IT Support and Training 1. Assist the IT Team in providing technical support and training to colleagues as required. 2. Act as a key contact with any third-party suppliers. 3. Provide additional support to the IT Team to investigate and escalate issues as required. 4. Develop technical training guides and deliver appropriate training to colleagues. 5. Work as part of the IT Team to provide technical escalation in support of colleagues and wider Hospice network users.