Customer Services Advisor (Welsh Essential)
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £28,142 to £29,540 per year |
| Hours: | Full time |
| Closing date: | 17 June 2026 |
| Location: | Llandrindod Wells, Powys |
| Remote working: | On-site only |
| Company: | Powys County Council |
| Job type: | Permanent |
| Job reference: |
Summary
Welsh Language Skills are essential for this position
About the role:
To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.
About you:
• A thorough understanding of Customer Services, committed to providing high quality
• Customer provision
• Good administrative and numeracy skills
• Competent in the use of IT packages
• Excellent and proven organisational, administrative, negotiation and
communication
• skills (written and oral)
• Ability to remain calm and professional when dealing with customers/members of the public
• Ability to work on own initiative and as part of a team
• Ability to multi-task, prioritise and meet deadlines
• Analytical and problem -solving skills
What you will do:
Handle inbound calls, emails, and webchat enquiries from members of the public, along with providing face-to-face support at County Hall reception, delivering services in both Welsh and English.
At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.
Dealing with difficult customer issues, resolving complaints from customers and liaising with other service areas to respond to service failures and complaints effectively.
This position may have a requirement for a Baseline Personnel Security check (BPSS).
About the role:
To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.
About you:
• A thorough understanding of Customer Services, committed to providing high quality
• Customer provision
• Good administrative and numeracy skills
• Competent in the use of IT packages
• Excellent and proven organisational, administrative, negotiation and
communication
• skills (written and oral)
• Ability to remain calm and professional when dealing with customers/members of the public
• Ability to work on own initiative and as part of a team
• Ability to multi-task, prioritise and meet deadlines
• Analytical and problem -solving skills
What you will do:
Handle inbound calls, emails, and webchat enquiries from members of the public, along with providing face-to-face support at County Hall reception, delivering services in both Welsh and English.
At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.
Dealing with difficult customer issues, resolving complaints from customers and liaising with other service areas to respond to service failures and complaints effectively.
This position may have a requirement for a Baseline Personnel Security check (BPSS).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.