Clerk/ Receptionist
| Posting date: | 03 June 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 07 June 2026 |
| Location: | 317 01 Freeman Hospital, NE7 7DN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9317-26-0438 |
Summary
Provide an efficient and friendly reception service to patients and visitors, ensuring a high quality of customer care is delivered at all times. To participate in the registration process for all new out-patient referrals. To use judgement in the allocation and rescheduling of appointments ensuring that patients are allocated to clinics appropriately. Assist in the production of necessary documentation in support of out-patient clinics ensuring the presence in case notes of patients identification labels and other essential recording sheets. Deal with queries from patients promptly, make and receive telephone calls on matters relating to the allocation of appointments. Liaise with all departments on matters relating to out-patient activity. Liaise as necessary with Consultants / Nursing Staff etc to arrange appropriate clinic sessions and appointment allocation. Ensure the accurate collection of data requirements for statistical purposes. Including the recording of accurate appointment outcomes in line with NHS Guidelines and data accreditation requirements. Monitor and review appointment waiting times in clinic ensuring that the Sister is informed of any potential problems. Liaise with the Interpreting Service in the timely booking of interpreters for patients forthcoming appointments. Liaise with the North East Ambulance Service (NEAS) regarding the appropriate booking and use of ambulance transport. Participate in departmental surveys to improve standards of care.