Support Worker - Coalville
| Posting date: | 28 May 2026 |
|---|---|
| Salary: | £24,871 to £25,371 per year |
| Hours: | Full time |
| Closing date: | 27 June 2026 |
| Location: | LE67 3BR |
| Remote working: | On-site only |
| Company: | Nottingham Community Housing Association |
| Job type: | Permanent |
| Job reference: |
Summary
Make a real difference, one small step at a time
At NCHA supported living service Highfield Street, Coalville, you’ll support young adults aged 18–25 with learning disabilities and/or mental health needs as they transition into adulthood. This is a long‑term supported living service, where relationships, consistency and trust are built over time, not rushed.
This is a fast‑paced, rewarding and emotionally intelligent role where teamwork and values matter just as much as skills.
Please note, Highfield Street is based in Coalville, with limited public transport. Reliable transport is essential.
What you’ll be doing
No two days are exactly the same, but your role will include:
Supporting young people to build independence and life skills
Prompting and reminding around medication, daily routines, college or work
Offering guidance with cooking, cleaning, shopping, budgeting and paying bills
Encouraging personal care while promoting dignity and choice
Following and contributing to clear, consistent support plans
Maintaining accurate records and communicating effectively with your team
Supporting individuals with autism, ADHD, learning disabilities and EUPD (Emotionally Unstable Personality Disorder)
Working calmly and professionally during periods of emotional distress
What really matters in this role is working as part of a supportive, consistent team. You’ll never be expected to manage challenges alone; teamwork, regular debriefing and reflection are essential to how the service operates, ensuring colleagues support one another and learn together.
Consistency and clear boundaries are especially important, particularly when emotions run high. You’ll need to be resilient, have the ability to remain calm under pressure, prioritise tasks effectively, and maintain professionalism throughout your shift.
Just as important is knowing how to leave work at the door at the end of the day, protecting your own wellbeing so you can continue to support others compassionately and safely.
The rewarding moments you’ll love
Seeing small but meaningful changes over time
Watching service users build trust and confidence
Helping people try new things and believe in themselves
Growing your own confidence, communication and resilience
What you’ll bring with you
You don’t need to know everything - but you do need the right mindset.
You’ll have:
Resilience, patience and emotional maturity
Compassion and a genuine belief that people can be supported to change
Strong communication and listening skills
Insight into trauma and long‑term mental health needs
Creativity when problem‑solving
A sense of ownership and responsibility
The ability to stay calm and empathic under pressure
Why join Highfield Street?
Highfield Street offers the opportunity to work within a long‑term service where you can build genuine, trusting relationships and see the real impact of your support over time. You’ll be part of a strong, supportive team that values peer support, reflection and shared learning, while also benefiting from ongoing development opportunities. Most importantly, this is a role where your compassion, resilience and values truly matter, and where the work you do makes a meaningful difference every single day.
NCHA is officially a Great Place to Work, In fact, we’re included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we’re a great place to work.
Ready to apply?
If you’re looking for a role where small steps lead to life‑changing outcomes, we’d love to hear from you.
Apply now and be part of something that truly matters.
At NCHA supported living service Highfield Street, Coalville, you’ll support young adults aged 18–25 with learning disabilities and/or mental health needs as they transition into adulthood. This is a long‑term supported living service, where relationships, consistency and trust are built over time, not rushed.
This is a fast‑paced, rewarding and emotionally intelligent role where teamwork and values matter just as much as skills.
Please note, Highfield Street is based in Coalville, with limited public transport. Reliable transport is essential.
What you’ll be doing
No two days are exactly the same, but your role will include:
Supporting young people to build independence and life skills
Prompting and reminding around medication, daily routines, college or work
Offering guidance with cooking, cleaning, shopping, budgeting and paying bills
Encouraging personal care while promoting dignity and choice
Following and contributing to clear, consistent support plans
Maintaining accurate records and communicating effectively with your team
Supporting individuals with autism, ADHD, learning disabilities and EUPD (Emotionally Unstable Personality Disorder)
Working calmly and professionally during periods of emotional distress
What really matters in this role is working as part of a supportive, consistent team. You’ll never be expected to manage challenges alone; teamwork, regular debriefing and reflection are essential to how the service operates, ensuring colleagues support one another and learn together.
Consistency and clear boundaries are especially important, particularly when emotions run high. You’ll need to be resilient, have the ability to remain calm under pressure, prioritise tasks effectively, and maintain professionalism throughout your shift.
Just as important is knowing how to leave work at the door at the end of the day, protecting your own wellbeing so you can continue to support others compassionately and safely.
The rewarding moments you’ll love
Seeing small but meaningful changes over time
Watching service users build trust and confidence
Helping people try new things and believe in themselves
Growing your own confidence, communication and resilience
What you’ll bring with you
You don’t need to know everything - but you do need the right mindset.
You’ll have:
Resilience, patience and emotional maturity
Compassion and a genuine belief that people can be supported to change
Strong communication and listening skills
Insight into trauma and long‑term mental health needs
Creativity when problem‑solving
A sense of ownership and responsibility
The ability to stay calm and empathic under pressure
Why join Highfield Street?
Highfield Street offers the opportunity to work within a long‑term service where you can build genuine, trusting relationships and see the real impact of your support over time. You’ll be part of a strong, supportive team that values peer support, reflection and shared learning, while also benefiting from ongoing development opportunities. Most importantly, this is a role where your compassion, resilience and values truly matter, and where the work you do makes a meaningful difference every single day.
NCHA is officially a Great Place to Work, In fact, we’re included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we’re a great place to work.
Ready to apply?
If you’re looking for a role where small steps lead to life‑changing outcomes, we’d love to hear from you.
Apply now and be part of something that truly matters.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.