Lead Receptionist

Posting date:	26 May 2026
Salary:	£25,058.00 per year
Hours:	Full time
Closing date:	25 June 2026
Location:	Exeter, EX1 3PZ
Company:	Elysium Healthcare
Job type:	Permanent
Job reference:	1507594748

Summary

First impressions matter. As a Lead Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Pinhoe View in Exeter will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users.

What you will be doing

In this exciting role at Pinhoe View, each day brings different challenges and experiences. Working along side the reception team your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events and efficiently handling telephone calls, emails and post.

Ensuring the safety and security of service users, staff and visitors is a top priority. You’ll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges.

You will oversee the service provided by reception and ensure that all reception processes are followed by both the receptionists and any staff covering reception.

There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Lead Receptionist you will be:

• Welcoming all visitors in a friendly manner and ensuring the sign the visitor book.
• Supervising and training reception team (if applicable).
• Maintaining the upkeep of the reception area & meeting rooms are presentable.
• Managing the office diary for meetings, events, training days and therapy sessions.
• Updating and creating all reception data, policies and procedures.
• Ensuring confidentially and security to the service.
• Receiving and dealing with telephone calls, emails and post.
• Ad hoc administration tasks.
• Ensuring all appropriate leaflets and brochures are on display.
• Managing deliveries

To be successful in this role, you will have:

• Working knowledge of MS Office
• Good standard of spoken and written English
• Good IT skills
• Excellent communication skills (written and verbal)

• Ability to work on own initiative and as part of a team
• Excellent organisational and prioritisation skills
• Excellent interpersonal skills
• Ability to understand the responsibilities of working with confidential and sensitive information
• Previous experience of leading a team

Where you will be working:

Location: Pinhoe View, College Way, Exeter, EX1 3PZ

Pinhoe View is a new purpose-built facility where a range of mental health services are provided for adults with acute mental health conditions across two wards and eight individual flats.

The 24-hour acute inpatient service is supported by a full multidisciplinary team, which specialises in the assessment, treatment and stabilisation of people suffering from a significant mental health episode and in crisis.

What you will get:

• Annual salary of £25,935
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.
• There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.