Business Manager
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 26 June 2026 |
| Location: | Sandy, SG19 1JQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0919-26-0001 |
Summary
Job Title Business Manager GP Surgery Location Sandy Health Centre Reports To Practice Partners Salary Depending on experience Job Type Full-time / Permanent Job Summary The Business Manager is responsible for the overall operational, financial, and administrative management of the GP surgery. The role ensures the practice delivers high-quality patient services while meeting NHS contractual, regulatory, and financial requirements. The Business Manager leads non-clinical staff, supports strategic planning, and drives continuous improvement across the practice. Key Responsibilities Operational Management Oversee the day-to-day running of the GP surgery. Ensure smooth delivery of reception, administration, and patient services. Develop and implement operational policies and procedures. Monitor practice performance and service quality. Ensure compliance with NHS regulations, CQC standards, GDPR, and health & safety requirements. Financial Management Prepare and manage practice budgets and financial forecasts. Monitor income, expenditure, and cash flow. Oversee payroll, pensions, invoicing, and supplier contracts. Maximise practice income through NHS contracts and enhanced services. Liaise with accountants and external financial advisors. Human Resources Manage recruitment, induction, training, and appraisal processes. Support staff wellbeing, performance management, and disciplinary procedures. Maintain staff rotas and workforce planning. Ensure HR policies comply with employment legislation. Strategic Planning & Development Support partners in developing long-term business plans. Identify opportunities for service improvement and growth. Lead projects relating to digital transformation and patient access improvements. Build relationships with NHS bodies, PCNs, and external stakeholders. Governance & Compliance Ensure the surgery meets all Care Quality Commission (CQC) requirements. Maintain confidentiality and data protection standards. Monitor risk management and business continuity plans. Support audit preparation and regulatory inspections. Patient Experience Promote excellent customer service and patient satisfaction. Manage complaints and feedback effectively. Support initiatives to improve patient engagement and access to care. Person Specification Essential Qualifications & Experience Experience in business, operations, or practice management. Strong financial and budget management skills. Experience leading and managing teams. Knowledge of NHS primary care systems and regulations. Excellent communication and organisational skills. Proficiency in Microsoft Office and practice management systems. Desirable Previous experience in a GP practice or healthcare setting. Qualification in business management, healthcare management, or HR. Knowledge of CQC compliance and NHS contracts. Key Skills Leadership and people management Financial planning and analysis Problem-solving and decision-making Organisational and multitasking abilities Communication and stakeholder management Strategic thinking Benefits NHS pension scheme (if applicable) Annual leave entitlement Training and development opportunities