Service Manager – Supported Living Services
| Posting date: | 19 May 2026 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 18 June 2026 |
| Location: | DY2 7DN |
| Remote working: | On-site only |
| Company: | Isabellas Homes |
| Job type: | Permanent |
| Job reference: | IBH18112025K |
Summary
Complex Mental Health & Learning Disabilities
West Midlands | Multi-Site Role | £30,000 – £35,000 per annum DOE
Isabella's Homes Limited is seeking an experienced and motivated Service Manager to support and oversee our Supported Living services across the West Midlands.
This is an exciting opportunity for a passionate leader who is committed to delivering high-quality, person-centred support to adults with complex mental health needs, learning disabilities, autism, and behaviours of concern.
The successful candidate will work across multiple sites, supporting operational excellence, staff development, compliance, and positive outcomes for the individuals we support.
About the Role
The Service Manager will play a key leadership role in ensuring the smooth day-to-day running of supported living services across multiple locations. You will support teams to deliver safe, effective, and recovery-focused care while maintaining compliance with CQC standards and organisational policies.
You will be responsible for promoting independence, dignity, choice, and inclusion for people with complex support needs.
Key Responsibilities
Support the operational management of multiple supported living services across the West Midlands
Lead, supervise, and motivate Team Leaders and Support Workers
Ensure high standards of person-centred care and support are consistently delivered
Monitor compliance with CQC regulations, safeguarding procedures, and company policies
Conduct audits, spot checks, supervisions, and service reviews
Support care planning, risk assessments, and positive behaviour support strategies
Assist with incident management, investigations, and safeguarding concerns
Maintain staffing levels, rota management, and recruitment support
Promote a positive culture focused on recovery, independence, and outcomes
Build effective relationships with families, professionals, commissioners, and external agencies
Support service development and continuous quality improvement
Essential Experience & Skills
Minimum 2 years’ experience in a senior role within Supported Living, Residential Care, or Adult Social Care
Experience supporting adults with:
Complex Mental Health
Learning Disabilities
Autism
Behaviours that challenge
Strong understanding of:
CQC regulations
Safeguarding
Medication management
Risk management
Positive Behaviour Support (PBS)
Experience leading teams across multiple services or dispersed sites
Excellent communication, leadership, and organisational skills
Ability to work independently and manage competing priorities
Full UK driving licence and access to a vehicle or willingness to commute
Qualifications
Essential:
Level 3 Diploma in Health & Social Care (or equivalent)
Desirable:
Level 5 Diploma in Leadership for Health & Social Care or working towards
PBS, Autism, or Mental Health specialist training
Medication administration competency
Train the Trainer qualifications
What We Offer
Competitive salary package
Career progression opportunities
Ongoing training and professional development
Supportive management structure
Pension contribution
Mileage/travel expenses
Annual leave entitlement
Opportunity to make a real difference within growing services
About Isabella’s Homes Limited
At Isabella's Homes Limited , we are committed to empowering people to live fulfilling and independent lives through high-quality supported living services tailored to individual needs.
We pride ourselves on delivering compassionate, recovery-focused care while supporting our teams to grow, develop, and succeed.
Apply Now
If you are a dedicated and ambitious social care professional looking for your next leadership opportunity, we would love to hear from you.
Isabella's Homes Ltd
West Midlands, United Kingdom
West Midlands | Multi-Site Role | £30,000 – £35,000 per annum DOE
Isabella's Homes Limited is seeking an experienced and motivated Service Manager to support and oversee our Supported Living services across the West Midlands.
This is an exciting opportunity for a passionate leader who is committed to delivering high-quality, person-centred support to adults with complex mental health needs, learning disabilities, autism, and behaviours of concern.
The successful candidate will work across multiple sites, supporting operational excellence, staff development, compliance, and positive outcomes for the individuals we support.
About the Role
The Service Manager will play a key leadership role in ensuring the smooth day-to-day running of supported living services across multiple locations. You will support teams to deliver safe, effective, and recovery-focused care while maintaining compliance with CQC standards and organisational policies.
You will be responsible for promoting independence, dignity, choice, and inclusion for people with complex support needs.
Key Responsibilities
Support the operational management of multiple supported living services across the West Midlands
Lead, supervise, and motivate Team Leaders and Support Workers
Ensure high standards of person-centred care and support are consistently delivered
Monitor compliance with CQC regulations, safeguarding procedures, and company policies
Conduct audits, spot checks, supervisions, and service reviews
Support care planning, risk assessments, and positive behaviour support strategies
Assist with incident management, investigations, and safeguarding concerns
Maintain staffing levels, rota management, and recruitment support
Promote a positive culture focused on recovery, independence, and outcomes
Build effective relationships with families, professionals, commissioners, and external agencies
Support service development and continuous quality improvement
Essential Experience & Skills
Minimum 2 years’ experience in a senior role within Supported Living, Residential Care, or Adult Social Care
Experience supporting adults with:
Complex Mental Health
Learning Disabilities
Autism
Behaviours that challenge
Strong understanding of:
CQC regulations
Safeguarding
Medication management
Risk management
Positive Behaviour Support (PBS)
Experience leading teams across multiple services or dispersed sites
Excellent communication, leadership, and organisational skills
Ability to work independently and manage competing priorities
Full UK driving licence and access to a vehicle or willingness to commute
Qualifications
Essential:
Level 3 Diploma in Health & Social Care (or equivalent)
Desirable:
Level 5 Diploma in Leadership for Health & Social Care or working towards
PBS, Autism, or Mental Health specialist training
Medication administration competency
Train the Trainer qualifications
What We Offer
Competitive salary package
Career progression opportunities
Ongoing training and professional development
Supportive management structure
Pension contribution
Mileage/travel expenses
Annual leave entitlement
Opportunity to make a real difference within growing services
About Isabella’s Homes Limited
At Isabella's Homes Limited , we are committed to empowering people to live fulfilling and independent lives through high-quality supported living services tailored to individual needs.
We pride ourselves on delivering compassionate, recovery-focused care while supporting our teams to grow, develop, and succeed.
Apply Now
If you are a dedicated and ambitious social care professional looking for your next leadership opportunity, we would love to hear from you.
Isabella's Homes Ltd
West Midlands, United Kingdom