Office Administrator
| Posting date: | 30 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 May 2026 |
| Location: | Northampton, Northamptonshire |
| Remote working: | On-site only |
| Company: | H2O Recruitment & Training Services Ltd |
| Job type: | Permanent |
| Job reference: | OA |
Summary
Office Administrator – Customer Care & Compliance
Northamptonshire (Office-Based)
The Opportunity
A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.
This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.
You’ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.
Key Responsibilities
General Administration
Provide day-to-day administrative support to the office and management team
Answer incoming calls and respond to emails in a professional and timely manner
Maintain accurate records, filing systems and internal databases
Assist with scheduling appointments, meetings and site visits
Process invoices, timesheets and general documentation
Customer Care
Act as the first point of contact for customer enquiries and issues
Log and manage customer care requests, ensuring timely resolution
Liaise with engineers, site teams and subcontractors to resolve queries
Provide clear and regular updates to customers
Maintain a high level of customer satisfaction at all times
Registrations & Compliance
Register newly completed installations with manufacturers within required timeframes
Ensure all warranty documentation is completed accurately and stored correctly
Liaise with suppliers and manufacturers regarding warranty queries or claims
Maintain accurate records of installations, registrations and warranty periods
Support engineers with documentation required for compliance
Compliance & Reporting
Ensure all administrative processes follow internal procedures and standards
Maintain up-to-date records for audit and reporting purposes
Assist with preparing reports and documentation for management
About You
Previous experience in an administration, customer service or office support role
Strong organisational skills with excellent attention to detail
Confident communicator, both over the phone and via email
Able to manage multiple tasks and prioritise workload effectively
Comfortable working in a fast-paced environment
Proficient in Microsoft Office and general systems
What’s on Offer
Competitive salary and stable, long-term opportunity
Supportive and collaborative team environment
Clear structure and processes in place
Opportunity to develop within a growing business
Northamptonshire (Office-Based)
The Opportunity
A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.
This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.
You’ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.
Key Responsibilities
General Administration
Provide day-to-day administrative support to the office and management team
Answer incoming calls and respond to emails in a professional and timely manner
Maintain accurate records, filing systems and internal databases
Assist with scheduling appointments, meetings and site visits
Process invoices, timesheets and general documentation
Customer Care
Act as the first point of contact for customer enquiries and issues
Log and manage customer care requests, ensuring timely resolution
Liaise with engineers, site teams and subcontractors to resolve queries
Provide clear and regular updates to customers
Maintain a high level of customer satisfaction at all times
Registrations & Compliance
Register newly completed installations with manufacturers within required timeframes
Ensure all warranty documentation is completed accurately and stored correctly
Liaise with suppliers and manufacturers regarding warranty queries or claims
Maintain accurate records of installations, registrations and warranty periods
Support engineers with documentation required for compliance
Compliance & Reporting
Ensure all administrative processes follow internal procedures and standards
Maintain up-to-date records for audit and reporting purposes
Assist with preparing reports and documentation for management
About You
Previous experience in an administration, customer service or office support role
Strong organisational skills with excellent attention to detail
Confident communicator, both over the phone and via email
Able to manage multiple tasks and prioritise workload effectively
Comfortable working in a fast-paced environment
Proficient in Microsoft Office and general systems
What’s on Offer
Competitive salary and stable, long-term opportunity
Supportive and collaborative team environment
Clear structure and processes in place
Opportunity to develop within a growing business