Diabetes Patient Educator and Technology Support
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,392 - £31,157 pro rata |
| Hours: | Part time |
| Closing date: | 30 May 2026 |
| Location: | Cross bay, LA1 4RP |
| Company: | University Hospitals of Morecambe Bay NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7903852/331-7903852-UHMB |
Summary
A Vacancy at University Hospitals of Morecambe Bay NHS Foundation Trust.
Diabetes Patient Educator and Technology Support
This patient facing role is suitable for someone who enjoys educating and caring for others and is competent with communication technology. Ability to work independently is also important. The successful candidate will be required to adapt training and support according to patient age and ability. Some patients may require repeat appointments until they are comfortable and competent with the technology.
To work independently as part of the diabetes team, under the leadership, supervision and guidance of the Diabetes Specialist Nurses, in the support of people with diabetes in the hospital setting.
. Manage a delegated caseload. provide education to patients (one-to-one and in groups) to promote self-management of diabetes &. To encourage and support people with diabetes to manage their condition more effectively with the use of glucose monitoring systems (worn technology) and smart pens. The role will include training on glucose monitoring, smart pens, mobile phone apps, email, enabling the sharing of data and supporting with any technical issues patients may have.
Responsible for service improvement initiatives. Collate and analyse the results from surveys and questionnaires to inform improvement work and present this in a range of formats for different staff groups/audiences.Support with ensuring data sharing prior to/at planned clinic appointments and teaching patients how to do this from home where possible
Support with technology groups and maintenance of spreadsheets/record keeping to include GP correspondence, communication with patients/family, company representatives, finance and payments teams.
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.
The post holder:
Is responsible for the operational management of the
diabetes technology administration processes and functions.
Will provide a professional and comprehensive Diabetes
Technology Administration Service across the Trust.
Work in partnership liaising with patients, outside agencies
and companies and MDT members as appropriate to ensure
timely access to diabetes technologies
Manage the day to day set up and delivery of diabetes
technologies for people living with diabetes.
Encourage and support people with diabetes to manage their
condition more effectively with the use of glucose monitoring
systems (worn technology).
Will be expected to provide training on glucose monitoring,
mobile phone apps, email downloads and video call systems
to patients
Work alongside the diabetes team and in harmony with all
members of the MDT to ensure patients receive an efficient
service.
Forge positive working relationships with all staff within and
outside the Trust involved with the diabetes service.
Possess a strong understanding of the role of partner
technology companies.
JOB SUMMARY
1. To work independently as part of the diabetes team, under the leadership, supervision and guidance of the Diabetes Specialist Nurses, in the support of people with diabetes in the hospital setting.
2. Manage a delegated caseload.
3. To provide education to patients (one-to-one and in groups) to promote self-management of diabetes.
4. To encourage and support people with diabetes to manage their condition more effectively with the use of glucose monitoring systems (worn technology) and smart pens. The role will include training on glucose monitoring, smart pens, mobile phone apps, email, enabling the sharing of data and supporting with any technical issues patients may have.
5. Able to use own initiative to carry out delegated healthcare tasks and to prioritise and maintain own patient caseload of people referred for education or technical support.
6. This patient facing role is suitable for someone who enjoys educating and caring for others and is competent with communication technology. Ability to work independently is also important. The successful candidate will be required to adapt training and support according to patient age and ability. Some patients may require repeat appointments until they are comfortable and competent with the technology.
7. Support with ensuring data sharing prior to/at planned clinic appointments and teaching patients how to do this from home where possible
8. Support with technology groups and maintenance of spreadsheets/record keeping to include GP correspondence, communication with patients/family, company representatives, finance and payments teams.
9. Actively contribute to quality assurance processes and service development.
10. Ensure administrative duties are carried out efficiently and effectively in order to meet the needs of the service.
11. Attend meetings as and when required, preparing agendas, and may include taking notes and preparing minutes, both formal and action plans.
12. Responsible for maintaining accurate patient and staff records in line with Trust guidelines
13. To be involved in monitoring and evaluation of patient feedback, offering recommendations as part of the team to improve the service.
14. Responsible for audit within own work area.
15. Responsible for service improvement initiatives. Collate and analyse the results from surveys and questionnaires to inform improvement work and present this in a range of formats for different staff groups/audiences.
RESPONSIBILITIES
1. To work within own sphere of competence and within agreed protocols
2. To undertake agreed clinical activities with patients under the direct and indirect supervision of the DSN team
3. Alert line manager to any issues in work and maintain appropriate levels of confidentiality.
4. At all times treat patients, visitors and colleagues with dignity and respect, exercising discretion and maintaining confidentiality.
5. To work at the pace of the patient with explanation in understandable language.
6. Flexible response to patient difficulty with technology or equipment.
7. To demonstrate and support the setup of glucose monitoring systems, sensors, readers and apps.
8. To demonstrate how to use glucose sensors and meters, how to download and send clinical information so that it is accessible for clinic appointments.
9. To make relevant and necessary decisions on substitute meters, finger-pricking and glucose reading devices.
10. To support with HbA1c measurements once trained and capillary monitoring where appropriate
11. To practice in a patient centred way that supports physical and psychological wellbeing and facilitates patient self-management.
12. To offer telephone, email, virtual and face to face support as needed.
13. To provide educational material and advice to patients to ensure continuity of care.
14. To exchange effective communication with patients, family and carers.
15. To liaise when necessary with the DSN’s and the wider diabetes team. 1
16. To report any accidents, incidents or other relevant issues to the DSN.
17. To participate and contribute to departmental MDT’s.
18. To maintain stock of equipment and materials and to ensure quality control and calibration of equipment.
19. The post holder will be required to demonstrate the ability to use a variety of IT systems and other systems needed for the downloading and interpretation of monitoring data.
20. The role will require liaising with medical companies, finance, MDT members and external bodies in order to support with account set up, organising training sessions and ensuring that all records are updated. Maintenance of technology databases is also required.
21. To support the process of continuous quality improvement, assisting in audits, team meetings and service improvement.
22. To process requisitions in line with the trust financial instructions. To ensure that price queries are kept to a minimum and resolved efficiently.
23. Assist in development, implementation, review and maintenance of a specific range of contracts.
24. Responsible for the day-to day management of their allocated budget, including monitoring expenditure, ensuring adherence to the budget plan.
EDUCATION AND RESEARCH
1. To keep up to date with changes in available relevant technology and participate in regular training and mandatory training to develop and update skills
2. To contribute to in house training of staff as deemed appropriate by the team
3. To provide supervision to staff learning new skills
4. To promote and encourage the application of research and of evidence based practices, participating in any research and audit projects as appropriate
MANAGEMENT
1. To manage the clinical workload effectively, ensuring care processes are given the appropriate priority.
2. To assist with the monitoring of stock levels and technical equipment, relevant to the role, resolving any shortfall as appropriate.
3. To attend and contribute to departmental meetings as required.
4. Day to Day supervision of administration staff.
PROFESSIONAL ACCOUNTABILITY
1. Act in the best interests of the people they care for.
2. Act professionally at all times and be responsible and accountable for their actions.
3. Use knowledge and experience to make evidence-based decisions and solve problems.
4. Recognise and work within the limits of their competence.
5. Participate in yearly appraisal and assessment of training needs and be prepared to undertake training to fulfil other duties as approved by the Trust
6. Maintain a professional portfolio.
7. expected to participate in the process of individual performance review, to identify objectives and ideas for personal and service development and ideas for improvements
8. To act in a manner that justifies public confidence at all times.
9. To work within and accept responsibility for maintaining agreed levels of clinical competence and ensure clinical competence is acquired as new technologies are introduced
10. To be an active and committed member of the multidisciplinary team within the Department.
This job description is not exhaustive and will be reviewed and amended, with the post holder, when necessary.
This advert closes on Thursday 14 May 2026
Diabetes Patient Educator and Technology Support
This patient facing role is suitable for someone who enjoys educating and caring for others and is competent with communication technology. Ability to work independently is also important. The successful candidate will be required to adapt training and support according to patient age and ability. Some patients may require repeat appointments until they are comfortable and competent with the technology.
To work independently as part of the diabetes team, under the leadership, supervision and guidance of the Diabetes Specialist Nurses, in the support of people with diabetes in the hospital setting.
. Manage a delegated caseload. provide education to patients (one-to-one and in groups) to promote self-management of diabetes &. To encourage and support people with diabetes to manage their condition more effectively with the use of glucose monitoring systems (worn technology) and smart pens. The role will include training on glucose monitoring, smart pens, mobile phone apps, email, enabling the sharing of data and supporting with any technical issues patients may have.
Responsible for service improvement initiatives. Collate and analyse the results from surveys and questionnaires to inform improvement work and present this in a range of formats for different staff groups/audiences.Support with ensuring data sharing prior to/at planned clinic appointments and teaching patients how to do this from home where possible
Support with technology groups and maintenance of spreadsheets/record keeping to include GP correspondence, communication with patients/family, company representatives, finance and payments teams.
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.
The post holder:
Is responsible for the operational management of the
diabetes technology administration processes and functions.
Will provide a professional and comprehensive Diabetes
Technology Administration Service across the Trust.
Work in partnership liaising with patients, outside agencies
and companies and MDT members as appropriate to ensure
timely access to diabetes technologies
Manage the day to day set up and delivery of diabetes
technologies for people living with diabetes.
Encourage and support people with diabetes to manage their
condition more effectively with the use of glucose monitoring
systems (worn technology).
Will be expected to provide training on glucose monitoring,
mobile phone apps, email downloads and video call systems
to patients
Work alongside the diabetes team and in harmony with all
members of the MDT to ensure patients receive an efficient
service.
Forge positive working relationships with all staff within and
outside the Trust involved with the diabetes service.
Possess a strong understanding of the role of partner
technology companies.
JOB SUMMARY
1. To work independently as part of the diabetes team, under the leadership, supervision and guidance of the Diabetes Specialist Nurses, in the support of people with diabetes in the hospital setting.
2. Manage a delegated caseload.
3. To provide education to patients (one-to-one and in groups) to promote self-management of diabetes.
4. To encourage and support people with diabetes to manage their condition more effectively with the use of glucose monitoring systems (worn technology) and smart pens. The role will include training on glucose monitoring, smart pens, mobile phone apps, email, enabling the sharing of data and supporting with any technical issues patients may have.
5. Able to use own initiative to carry out delegated healthcare tasks and to prioritise and maintain own patient caseload of people referred for education or technical support.
6. This patient facing role is suitable for someone who enjoys educating and caring for others and is competent with communication technology. Ability to work independently is also important. The successful candidate will be required to adapt training and support according to patient age and ability. Some patients may require repeat appointments until they are comfortable and competent with the technology.
7. Support with ensuring data sharing prior to/at planned clinic appointments and teaching patients how to do this from home where possible
8. Support with technology groups and maintenance of spreadsheets/record keeping to include GP correspondence, communication with patients/family, company representatives, finance and payments teams.
9. Actively contribute to quality assurance processes and service development.
10. Ensure administrative duties are carried out efficiently and effectively in order to meet the needs of the service.
11. Attend meetings as and when required, preparing agendas, and may include taking notes and preparing minutes, both formal and action plans.
12. Responsible for maintaining accurate patient and staff records in line with Trust guidelines
13. To be involved in monitoring and evaluation of patient feedback, offering recommendations as part of the team to improve the service.
14. Responsible for audit within own work area.
15. Responsible for service improvement initiatives. Collate and analyse the results from surveys and questionnaires to inform improvement work and present this in a range of formats for different staff groups/audiences.
RESPONSIBILITIES
1. To work within own sphere of competence and within agreed protocols
2. To undertake agreed clinical activities with patients under the direct and indirect supervision of the DSN team
3. Alert line manager to any issues in work and maintain appropriate levels of confidentiality.
4. At all times treat patients, visitors and colleagues with dignity and respect, exercising discretion and maintaining confidentiality.
5. To work at the pace of the patient with explanation in understandable language.
6. Flexible response to patient difficulty with technology or equipment.
7. To demonstrate and support the setup of glucose monitoring systems, sensors, readers and apps.
8. To demonstrate how to use glucose sensors and meters, how to download and send clinical information so that it is accessible for clinic appointments.
9. To make relevant and necessary decisions on substitute meters, finger-pricking and glucose reading devices.
10. To support with HbA1c measurements once trained and capillary monitoring where appropriate
11. To practice in a patient centred way that supports physical and psychological wellbeing and facilitates patient self-management.
12. To offer telephone, email, virtual and face to face support as needed.
13. To provide educational material and advice to patients to ensure continuity of care.
14. To exchange effective communication with patients, family and carers.
15. To liaise when necessary with the DSN’s and the wider diabetes team. 1
16. To report any accidents, incidents or other relevant issues to the DSN.
17. To participate and contribute to departmental MDT’s.
18. To maintain stock of equipment and materials and to ensure quality control and calibration of equipment.
19. The post holder will be required to demonstrate the ability to use a variety of IT systems and other systems needed for the downloading and interpretation of monitoring data.
20. The role will require liaising with medical companies, finance, MDT members and external bodies in order to support with account set up, organising training sessions and ensuring that all records are updated. Maintenance of technology databases is also required.
21. To support the process of continuous quality improvement, assisting in audits, team meetings and service improvement.
22. To process requisitions in line with the trust financial instructions. To ensure that price queries are kept to a minimum and resolved efficiently.
23. Assist in development, implementation, review and maintenance of a specific range of contracts.
24. Responsible for the day-to day management of their allocated budget, including monitoring expenditure, ensuring adherence to the budget plan.
EDUCATION AND RESEARCH
1. To keep up to date with changes in available relevant technology and participate in regular training and mandatory training to develop and update skills
2. To contribute to in house training of staff as deemed appropriate by the team
3. To provide supervision to staff learning new skills
4. To promote and encourage the application of research and of evidence based practices, participating in any research and audit projects as appropriate
MANAGEMENT
1. To manage the clinical workload effectively, ensuring care processes are given the appropriate priority.
2. To assist with the monitoring of stock levels and technical equipment, relevant to the role, resolving any shortfall as appropriate.
3. To attend and contribute to departmental meetings as required.
4. Day to Day supervision of administration staff.
PROFESSIONAL ACCOUNTABILITY
1. Act in the best interests of the people they care for.
2. Act professionally at all times and be responsible and accountable for their actions.
3. Use knowledge and experience to make evidence-based decisions and solve problems.
4. Recognise and work within the limits of their competence.
5. Participate in yearly appraisal and assessment of training needs and be prepared to undertake training to fulfil other duties as approved by the Trust
6. Maintain a professional portfolio.
7. expected to participate in the process of individual performance review, to identify objectives and ideas for personal and service development and ideas for improvements
8. To act in a manner that justifies public confidence at all times.
9. To work within and accept responsibility for maintaining agreed levels of clinical competence and ensure clinical competence is acquired as new technologies are introduced
10. To be an active and committed member of the multidisciplinary team within the Department.
This job description is not exhaustive and will be reviewed and amended, with the post holder, when necessary.
This advert closes on Thursday 14 May 2026