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Customer Care Advisor

Job details
Posting date: 30 April 2026
Salary: £24,700 to £24,784.50 per year
Additional salary information: Plus quarterly bonus
Hours: Full time
Closing date: 07 May 2026
Location: Belfast, County Antrim, bt3 9le
Remote working: Hybrid - work remotely up to 2 days per week
Company: Acorn Recruitment
Job type: Permanent
Job reference: a1WNz000004WcavMAC_1777533311

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Summary

Customer Care Advisor - Health and Wellbeing

Belfast | £24,800 plus quarterly bonus | 37.5 hours per week | Monday to Friday | Permanent | After probation, working two days from home and three days office based.

Introduction

Acorn by Synergie is recruiting for a Customer Care Advisor to act as the first point of contact for customers, providing solutions, support, and accurate information via a telephone contact centre service.

Key Duties:
  • Provide support and accurate information on orders, queries, stock, deliveries, pricing, and promotions.
  • Act as a professional first point of contact, handling interactions efficiently.
  • Deliver call-backs within agreed timelines and log calls accurately.
  • Expedite urgent orders where required.
  • Process orders, POS, and credits on the same day.
  • Monitor and respond to emails daily.
  • Create and manage Salesforce cases with full ownership.
  • Work with internal teams to resolve issues and escalate when needed.
  • Manage customer expectations and provide updates.
  • Answer calls promptly and follow processes.
Requirements:
  • Experience in a customer care role.
  • Strong communication and telephone skills.
  • Good problem-solving ability and attention to detail.
  • Ability to work independently and in a team.
  • Organised and proactive approach.
  • IT skills including Microsoft Word and Excel.
  • Experience using CRM systems such as Salesforce.
  • Experience with ERP systems such as SAP, AS400, or Annapurna.
  • GCSEs (or equivalent) including English and Mathematics.
  • Optical industry experience preferred.
  • Understanding of compliance and procedures.
What We Offer:
  • Healthcare plan (level one).
  • Share scheme.
  • 33 days annual leave including bank holidays, rising to 38 after 5 years' service.
  • Hybrid working after probation.
  • Quarterly bonus.
Interested?

Apply now with your up-to-date CV.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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