Practice Supervisor
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | £28,455.96 per year |
| Additional salary information: | £28455.96 a year |
| Hours: | Full time |
| Closing date: | 31 May 2026 |
| Location: | Nottingham, NG9 8DA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3455-26-0002 |
Summary
Job Description Job Title: Practice Supervisor Reports to: Practice Manager Direct Reports: Reception, Administration and Secretarial Staff Job Purpose To provide effective day-to-day supervision and coordination of the non-clinical team, ensuring the smooth running of reception and administrative services, maintaining high standards of performance, and supporting a positive patient experience. The role is focused on supporting daily operational delivery, staff performance and workflow efficiency within the non-clinical team. Key Responsibilities 1. Staff Supervision & Support Provide day-to-day supervision of non-clinical staff Conduct regular 1:1 meetings and performance check-ins Provide feedback on conduct, behaviour and performance Monitor attendance, sickness absence and annual leave, escalating concerns where appropriate Support a professional, accountable and team-focused working environment Contribute to discussions regarding probation reviews and staff development, providing input to the Practice Manager 2. Day-to-Day Operational Coordination Oversee the daily running of reception and administrative functions Ensure appropriate allocation of staff across reception, telephones and administrative workload Prepare and coordinate staff rotas to ensure adequate cover at all times Respond to and resolve operational issues as they arise Maintain efficient workflows and high standards of service delivery across the non-clinical team Support the coordination of clinical and non-clinical rotas by highlighting gaps in cover and ensuring administrative support is in place to enable clinics to run effectively Monitor clinic templates from an administrative perspective to ensure sessions are appropriately booked and utilised where possible Ensure reception staff complete allocated tasks in a timely manner and in line with agreed workflows and priorities 3. Complaints & Issue Handling Act as first point of contact for initial handling of non-clinical complaints Investigate and respond to complaints in line with practice procedures Escalate serious or complex issues to the Practice Manager 4. Systems & Process Support Ensure staff adhere to practice policies, procedures and agreed workflows Support the implementation of new systems and processes (e.g. triage systems) Monitor compliance with agreed processes and escalate concerns where necessary 5. Communication & Coordination Act as a key link between the Practice Manager and non-clinical team Support communication of operational updates and changes Escalate risks, concerns or staffing issues appropriately and promptly 6. General Responsibilities Contribute to the overall smooth running of the practice Support a positive, professional and patient-focused working environment Undertake any other reasonable duties appropriate to the level of the role Scope of Role The Practice Supervisor is responsible for the day-to-day supervision and coordination of the non-clinical team, ensuring the smooth running of reception and administrative services and supporting effective service delivery. The role focuses on operational oversight, staff support, workflow coordination and immediate issue resolution. Formal HR decision-making, including disciplinary outcomes, probation sign-off and appraisal sign-off, remains the responsibility of the Practice Manager. Key Outcomes A well-organised and effectively supported non-clinical team Improved consistency in staff performance and behaviour Efficient and responsive front-of-house service delivery Person Specification (Essential) Experience of supervising staff in a busy environment Confident in handling challenging situations and difficult conversations Strong organisational and problem-solving skills Ability to prioritise workload and work under pressure Professional, consistent and approachable manner Good communication and interpersonal skills Experience within a GP practice or healthcare setting Understanding of primary care operations Experience of rota coordination Experience of handling complaints Knowledge of GP clinical systems (SystmOne) Good IT skills including Microsoft Office Confidentiality The post-holder will have access to confidential information relating to patients, staff and the practice. All such information must be treated as strictly confidential and handled in accordance with practice policies and data protection legislation. Health & Safety The post-holder will promote and maintain their own and others' health, safety and security in line with practice policies, including infection control and risk management procedures. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, treating all individuals with dignity and respect. Personal Development The post-holder will participate in training, supervision and annual appraisal, taking responsibility for their own professional development. Additional Information This job description is intended as a guide to the main responsibilities of the role and may be amended in line with the needs of the practice.