Resettlement Caseworker
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | £12.85 per hour |
| Hours: | Part time |
| Closing date: | 29 May 2026 |
| Location: | Flint, Flintshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category : Housing
Location: Flint House, Church Street, Flint, Flintshire, CH6 5BD
Swindon Borough Council
Hours Per Week :20.00
Start Date : Immediate Start
Salary: £12.85
Job Purpose
As a Caseworker you will provide intensive support and advice to a caseload of families. This role involves providing responsive, professional, user-centred support and advice working with all relevant agencies as required. The postholder will be part of a team of peripatetic staff providing support to individuals and groups of people who have arrived in Flintshire as refugees. To focus on working to achieve successful outcomes for service users engaged with the Service in line with the requirements of the Home Office, UK Government and Welsh Government
Principal Accountabilities
Service Delivery
Carry a caseload providing intense and holistic support to families relocating. The very essence of this client facing role is to provide an expert advisory and support service to customers whose health and wellbeing is reliant upon the postholder managing and resolving issues relating to their mental, social and financial wellbeing and in order to successfully execute this, they are required to have authority in how they provide this service. Contact can be complex, sensitive, diverse and challenging and the postholder must be skilled in influencing and persuading in a diplomatic but assertive way. For customers to engage with the postholder, they must trust the postholder otherwise a relationship cannot be built. These relationships can last over several months and successfully managing them is a regular and essential feature of the role.
Undertake and ensure preparations for new arrivals are in place for and in the residence and making practical arrangements.
Refer families to appropriate service providers, where necessary supporting the process of making contact on their behalf, by telephone, in writing or in person. To encourage and support clients to live as fully and independently as possible within the local community, providing information, emotional, organisational and practical support as appropriate. Manage and acquiring translation services for clients on a day-by-day basis.
Support families with necessary paperwork to enable service users to access services, including making appropriate applications and claims as required
Keep accurate records of casework and monitoring data in line with the requirements of the project�s Service Level Agreement and provide reporting when required
Academic/ Professional Qualification
Essential / Desirable
How this will be assessed?
Grades A-C GCSE
Essential
Application
HND qualification or equivalent or significant experience in delivering person centered support
Essential
Application
Must have a formal qualification and/or suitable relevant experience of working within the Refugee/Third sector
Essential
Application
Knowledge and Experience
Experience of providing advice and support such as Benefits, Housing or Debt Advice to vulnerable people.
Essential
Application/Interview
Experience of making decisions about their own caseload without reference to anyone else. Demonstrate an ability to manage their own time and prioritise their own workloads.
Essential
Application/Interview
Excellent knowledge of a range of statutory and voluntary sector services
Essential
Application/Interview
A strong understanding of services available and the needs of families and individuals moving into the UK.
Essential
Application/Interview
Experience of managing a caseload with regard to Benefits, Housing or Financial Capability
Essential
Application/Interview
Understanding and knowledge of the processes in relation to the UK benefits system, housing regulations and financial management.
Essential
Application/Interview
Experience of working effectively within a diverse team to ensure excellent client outcomes
Essential
Application/Interview
To communicate and report to project partners
Essential
Application/Interview
Excellent ICT skills required, particularly with regard to Word, Excel and Outlook.
Essential
Application/Interview
Work flexible hours to meet the needs of the service.
Essential
Application/Interview
Strong commitment to Equal Opportunities and respect for diversity
Essential
Application/Interview
Proven commitment to supporting refugees and asylum seekers
Desirable
Application/Interview
Experience of delivering training, particularly with regard to financial capability.
Desirable
Application/Interview
Experience of working with interpreters
Desirable
Application/Interview
Skills
Able to prioritise tasks to identify and work to deadlines and to manage time effectively under your own initiative.
Essential
Application/Interview
Ability to deal with clients empathically but assertively when required
Essential
Application/Interview
A willingness to learn quickly and develop new skills to support your client group.
Essential
Application/Interview
Able to maintain good professional relationships with colleagues in other agencies
Essential
Application/Interview
Ability to work on own initiative, motivate oneself and others
Essential
Application/Interview
Car driver with access to a vehicle
Location: Flint House, Church Street, Flint, Flintshire, CH6 5BD
Swindon Borough Council
Hours Per Week :20.00
Start Date : Immediate Start
Salary: £12.85
Job Purpose
As a Caseworker you will provide intensive support and advice to a caseload of families. This role involves providing responsive, professional, user-centred support and advice working with all relevant agencies as required. The postholder will be part of a team of peripatetic staff providing support to individuals and groups of people who have arrived in Flintshire as refugees. To focus on working to achieve successful outcomes for service users engaged with the Service in line with the requirements of the Home Office, UK Government and Welsh Government
Principal Accountabilities
Service Delivery
Carry a caseload providing intense and holistic support to families relocating. The very essence of this client facing role is to provide an expert advisory and support service to customers whose health and wellbeing is reliant upon the postholder managing and resolving issues relating to their mental, social and financial wellbeing and in order to successfully execute this, they are required to have authority in how they provide this service. Contact can be complex, sensitive, diverse and challenging and the postholder must be skilled in influencing and persuading in a diplomatic but assertive way. For customers to engage with the postholder, they must trust the postholder otherwise a relationship cannot be built. These relationships can last over several months and successfully managing them is a regular and essential feature of the role.
Undertake and ensure preparations for new arrivals are in place for and in the residence and making practical arrangements.
Refer families to appropriate service providers, where necessary supporting the process of making contact on their behalf, by telephone, in writing or in person. To encourage and support clients to live as fully and independently as possible within the local community, providing information, emotional, organisational and practical support as appropriate. Manage and acquiring translation services for clients on a day-by-day basis.
Support families with necessary paperwork to enable service users to access services, including making appropriate applications and claims as required
Keep accurate records of casework and monitoring data in line with the requirements of the project�s Service Level Agreement and provide reporting when required
Academic/ Professional Qualification
Essential / Desirable
How this will be assessed?
Grades A-C GCSE
Essential
Application
HND qualification or equivalent or significant experience in delivering person centered support
Essential
Application
Must have a formal qualification and/or suitable relevant experience of working within the Refugee/Third sector
Essential
Application
Knowledge and Experience
Experience of providing advice and support such as Benefits, Housing or Debt Advice to vulnerable people.
Essential
Application/Interview
Experience of making decisions about their own caseload without reference to anyone else. Demonstrate an ability to manage their own time and prioritise their own workloads.
Essential
Application/Interview
Excellent knowledge of a range of statutory and voluntary sector services
Essential
Application/Interview
A strong understanding of services available and the needs of families and individuals moving into the UK.
Essential
Application/Interview
Experience of managing a caseload with regard to Benefits, Housing or Financial Capability
Essential
Application/Interview
Understanding and knowledge of the processes in relation to the UK benefits system, housing regulations and financial management.
Essential
Application/Interview
Experience of working effectively within a diverse team to ensure excellent client outcomes
Essential
Application/Interview
To communicate and report to project partners
Essential
Application/Interview
Excellent ICT skills required, particularly with regard to Word, Excel and Outlook.
Essential
Application/Interview
Work flexible hours to meet the needs of the service.
Essential
Application/Interview
Strong commitment to Equal Opportunities and respect for diversity
Essential
Application/Interview
Proven commitment to supporting refugees and asylum seekers
Desirable
Application/Interview
Experience of delivering training, particularly with regard to financial capability.
Desirable
Application/Interview
Experience of working with interpreters
Desirable
Application/Interview
Skills
Able to prioritise tasks to identify and work to deadlines and to manage time effectively under your own initiative.
Essential
Application/Interview
Ability to deal with clients empathically but assertively when required
Essential
Application/Interview
A willingness to learn quickly and develop new skills to support your client group.
Essential
Application/Interview
Able to maintain good professional relationships with colleagues in other agencies
Essential
Application/Interview
Ability to work on own initiative, motivate oneself and others
Essential
Application/Interview
Car driver with access to a vehicle