Student Journey Officer
| Posting date: | 29 April 2026 |
|---|---|
| Salary: | £24,685.00 per year |
| Hours: | Full time |
| Closing date: | 24 May 2026 |
| Location: | Plymouth, South West England |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Plymouth Marjon University |
| Job type: | Temporary |
| Job reference: | R01044 |
Summary
STUDENT JOURNEY OFFICER
1 FTE / 35 Hours per week (Fixed Term – 12 months)
Grade 4, £24,685 - £26,093
Are you interested in being on the forefront shaping and improving student experience?
Who we’re looking for:
We’re looking for an enthusiastic, proactive and committed member of the team to support students and applicants, both through the Admission stage of the student journey, and later through to students’ time on course. We’re looking for someone who will act as a key point of contact to help applicants and students navigate processes from application through to enrolment, whilst maintaining compliance to certain regulatory requirements.
The role will initially focus on the Admission stage of the student journey, but you will also have the opportunity to work flexibly across different stages of the student journey, contributing to process improvements and helping to resolve issues to positively influence the student experience, where priorities evolve over the student life cycle. So, we’re looking for someone who is able to work dynamically to manage priorities, have good understanding of higher education or similarly regulated fields, and someone that holds a strong sense of commitment to improving customer experience.
What you’d be doing:
The post involves responding to a wide range of enquiries, working with our student record system (Unit-e) and collaborating closely with colleagues across professional services and academic teams to ensure an effective and student focused-experience.
You will process applications and support students during the Admission stage of the student journey, helping them navigate key processes from application through to enrolment. Working closely with colleagues across professional services and academic teams, you will play an important role in delivering a responsive, accurate and student-focused service once students begin their courses.
The role will involve some peak-period activity and may include supporting events such as Open Days, Clearing operations or enrolment activities.
Your responsibilities will include:
• Supporting Admissions processes, including handling applications, responding to applicant enquiries and coordinating next steps
• Acting as a key point of contact for students and applicants, resolving queries at first point where possible and escalating complex issues appropriately
• Working confidently with our student records system (Unit-e) and digital tools to maintain accurate and timely records
• Collaborating with colleagues across Admissions, Registry, Student Services and academic areas to ensure a joined-up student experience
• Contributing to the continuous improvement of processes, identifying opportunities to make the student journey clearer, quicker and more supportive
• Working flexibly across different stages of the student journey as priorities change, particularly during peak periods
• Supporting key activities and events such as Open Days, Confirmation & Clearing or enrolment activities where required
You’ll initially be based in the Admissions team supporting applications and associated procedures. However, this is a deliberately flexible role, designed to pivot across different stages of the student lifecycle as priorities evolve. You may find yourself supporting enrolment, transition, progression, or resolution of complex student queries over time where you’ll quickly become a skilled and knowledgeable member of the team.
You’ll need to enjoy:
• Providing excellent customer service to applicants and students
• Communicating clearly and confidently by email, phone and in person
• Working with systems, data and detailed processes
• Collaborating with colleagues across teams and services
• Working to your values: we care about how people behave as well as what they achieve
Where you’ll work:
In this role, you’ll be based in the Admissions team, on our green campus in the north of Plymouth.
Our current hybrid working policy means you can work from home or on campus, but you will need to maintain strong campus links and be available on-site when needed.
Other relevant information:
This role will require a minimum of three days on campus, typically Wednesday being an onsite day, to align with the rest of the team. Other days can be worked remotely at to meet the needs of service, in agreement with your line manager.
Some University events and activities take place outside of normal office hours. As such, the post-holder may occasionally be required to work after 17:00 and at the weekend.
Application Process:
To apply for the position, please apply online at https://jobs.marjon.ac.uk/ and provide a supporting statement that demonstrates how you meet the essential criteria outlined in the knowledge, qualifications, and experience sections of the job description.
Key Dates:
Due to the need for this position to start imminently, we will review applications as they are received and will hold interviews accordingly. As such, we reserve the right to close this advert at any point.
Supporting our people:
At Marjon, we are deeply committed to supporting every member of our staff. Our values sit at the heart of everything we do, and we hope you will take pride in becoming part of our community.
We offer a wide range of staff benefits, depending on eligibility, which you can explore, here.
We warmly welcome applications from candidates of all backgrounds, reflecting our strong commitment to inclusion. As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role.
1 FTE / 35 Hours per week (Fixed Term – 12 months)
Grade 4, £24,685 - £26,093
Are you interested in being on the forefront shaping and improving student experience?
Who we’re looking for:
We’re looking for an enthusiastic, proactive and committed member of the team to support students and applicants, both through the Admission stage of the student journey, and later through to students’ time on course. We’re looking for someone who will act as a key point of contact to help applicants and students navigate processes from application through to enrolment, whilst maintaining compliance to certain regulatory requirements.
The role will initially focus on the Admission stage of the student journey, but you will also have the opportunity to work flexibly across different stages of the student journey, contributing to process improvements and helping to resolve issues to positively influence the student experience, where priorities evolve over the student life cycle. So, we’re looking for someone who is able to work dynamically to manage priorities, have good understanding of higher education or similarly regulated fields, and someone that holds a strong sense of commitment to improving customer experience.
What you’d be doing:
The post involves responding to a wide range of enquiries, working with our student record system (Unit-e) and collaborating closely with colleagues across professional services and academic teams to ensure an effective and student focused-experience.
You will process applications and support students during the Admission stage of the student journey, helping them navigate key processes from application through to enrolment. Working closely with colleagues across professional services and academic teams, you will play an important role in delivering a responsive, accurate and student-focused service once students begin their courses.
The role will involve some peak-period activity and may include supporting events such as Open Days, Clearing operations or enrolment activities.
Your responsibilities will include:
• Supporting Admissions processes, including handling applications, responding to applicant enquiries and coordinating next steps
• Acting as a key point of contact for students and applicants, resolving queries at first point where possible and escalating complex issues appropriately
• Working confidently with our student records system (Unit-e) and digital tools to maintain accurate and timely records
• Collaborating with colleagues across Admissions, Registry, Student Services and academic areas to ensure a joined-up student experience
• Contributing to the continuous improvement of processes, identifying opportunities to make the student journey clearer, quicker and more supportive
• Working flexibly across different stages of the student journey as priorities change, particularly during peak periods
• Supporting key activities and events such as Open Days, Confirmation & Clearing or enrolment activities where required
You’ll initially be based in the Admissions team supporting applications and associated procedures. However, this is a deliberately flexible role, designed to pivot across different stages of the student lifecycle as priorities evolve. You may find yourself supporting enrolment, transition, progression, or resolution of complex student queries over time where you’ll quickly become a skilled and knowledgeable member of the team.
You’ll need to enjoy:
• Providing excellent customer service to applicants and students
• Communicating clearly and confidently by email, phone and in person
• Working with systems, data and detailed processes
• Collaborating with colleagues across teams and services
• Working to your values: we care about how people behave as well as what they achieve
Where you’ll work:
In this role, you’ll be based in the Admissions team, on our green campus in the north of Plymouth.
Our current hybrid working policy means you can work from home or on campus, but you will need to maintain strong campus links and be available on-site when needed.
Other relevant information:
This role will require a minimum of three days on campus, typically Wednesday being an onsite day, to align with the rest of the team. Other days can be worked remotely at to meet the needs of service, in agreement with your line manager.
Some University events and activities take place outside of normal office hours. As such, the post-holder may occasionally be required to work after 17:00 and at the weekend.
Application Process:
To apply for the position, please apply online at https://jobs.marjon.ac.uk/ and provide a supporting statement that demonstrates how you meet the essential criteria outlined in the knowledge, qualifications, and experience sections of the job description.
Key Dates:
Due to the need for this position to start imminently, we will review applications as they are received and will hold interviews accordingly. As such, we reserve the right to close this advert at any point.
Supporting our people:
At Marjon, we are deeply committed to supporting every member of our staff. Our values sit at the heart of everything we do, and we hope you will take pride in becoming part of our community.
We offer a wide range of staff benefits, depending on eligibility, which you can explore, here.
We warmly welcome applications from candidates of all backgrounds, reflecting our strong commitment to inclusion. As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.