Support Services Supervisor
| Posting date: | 29 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 May 2026 |
| Location: | Macclesfield, Cheshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 154854 |
Summary
Support Services Supervisor
Contract: Healthcare
Location: Macclesfield, SK10 3BL
Hours of work: 30
Working Pattern: Monday to Friday 14:00 - 22:00
Contract Type: Permanent
Hourly Rate: £13.49
Do you have a passion for maintaining a safe and clean workplace? Do you enjoy leading a team and delivering excellent customer service?
We are seeking a hands-on Support Services Supervisor responsible for the smooth and efficient day-to-day running of the service and contract, ensuring delivery in line with the agreed contract specification.
This role requires an individual who will take ownership of service delivery, lead and motivate site-based teams, and ensure high standards are maintained through effective supervision, clear communication, and full compliance with company and client requirements.
The Role
Ensure correct manning levels are maintained, including short-term and emergency cover, within agreed budgets.
Supervise and support staff, ensuring appropriate training, monitoring, and use of systems, materials, and technology.
Manage day-to-day service delivery, taking accountability for performance against SLAs, metrics, and service standards.
Delegate staff effectively to maximise skills and ensure cleaning services meet agreed standards.
Maintain accurate financial accounting, stock control, and management of cleaning materials, consumables, uniforms, and waste services within budget.
Recruit, induct, motivate, appraise, and manage staff in line with company processes and client procedures.
Ensure compliance with all Health & Safety requirements, including risk assessments, COSHH, chemical controls, and statutory fire and safety regulations.
Manage communication, reporting, complaints, and service issues promptly and professionally, driving continuous service improvement with the Facilities Manager.
About You
Proven experience managing people and resources.
Knowledge of cleaning processes and industry standards.
PC literate, with the ability to use technology effectively.
Excellent communication, management, and interpersonal skills.
Ability to identify issues quickly and develop practical solutions.
Strong planning and organisational skills.
Ability to motivate teams to deliver high levels of customer satisfaction.
A strong team player and leader, able to set the tone for the team.
Understanding of client business needs and drivers.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Contract: Healthcare
Location: Macclesfield, SK10 3BL
Hours of work: 30
Working Pattern: Monday to Friday 14:00 - 22:00
Contract Type: Permanent
Hourly Rate: £13.49
Do you have a passion for maintaining a safe and clean workplace? Do you enjoy leading a team and delivering excellent customer service?
We are seeking a hands-on Support Services Supervisor responsible for the smooth and efficient day-to-day running of the service and contract, ensuring delivery in line with the agreed contract specification.
This role requires an individual who will take ownership of service delivery, lead and motivate site-based teams, and ensure high standards are maintained through effective supervision, clear communication, and full compliance with company and client requirements.
The Role
Ensure correct manning levels are maintained, including short-term and emergency cover, within agreed budgets.
Supervise and support staff, ensuring appropriate training, monitoring, and use of systems, materials, and technology.
Manage day-to-day service delivery, taking accountability for performance against SLAs, metrics, and service standards.
Delegate staff effectively to maximise skills and ensure cleaning services meet agreed standards.
Maintain accurate financial accounting, stock control, and management of cleaning materials, consumables, uniforms, and waste services within budget.
Recruit, induct, motivate, appraise, and manage staff in line with company processes and client procedures.
Ensure compliance with all Health & Safety requirements, including risk assessments, COSHH, chemical controls, and statutory fire and safety regulations.
Manage communication, reporting, complaints, and service issues promptly and professionally, driving continuous service improvement with the Facilities Manager.
About You
Proven experience managing people and resources.
Knowledge of cleaning processes and industry standards.
PC literate, with the ability to use technology effectively.
Excellent communication, management, and interpersonal skills.
Ability to identify issues quickly and develop practical solutions.
Strong planning and organisational skills.
Ability to motivate teams to deliver high levels of customer satisfaction.
A strong team player and leader, able to set the tone for the team.
Understanding of client business needs and drivers.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.