Operations Manager (Non-Clinical)

Posting date:	28 April 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	14 May 2026
Location:	Skelmersdale, WN8 0HG
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0349-26-0015

Summary

Leadership You will be part of the OWLS Senior Management Team. You will Act as a role model for OWLS values Provide strong operational leadership across OWLS Core Services (Enhanced Access, Social Prescribing, Population Health and the Training Hub, working closely with service line leads Attend OWLS internal management and governance meetings and provide data and information in relation to the operational activities, risks, challenges and management Take an active role in our Oversight meetings to ensure quality service delivery across OWLS Core Services introducing and encouraging a strong reliance on internal and external data and analysis from service leads Conduct employee management in relation to performance, sickness management and grievances across OWLS Core Services Undertake and / or support investigations as required across the organisation, including within PCNs where an independent resource is required. Service Delivery Management You will be the lead responsible for the quality and safety of service delivery, you will: Be accountable for the effective delivery of the current Access Services and future direct service contracts Manage all workforce systems and ensure effective recruitment, induction and staff retention for our Access Services Lead and line manage the Service Coordinators for our Access Services Lead the oversight and reporting of OWLSs Core Services ((Enhanced Access, Social Prescribing, Population Health and the Training Hub) to ensure quality service delivery and reporting, to contract and cost across OWLS Core Services. Use of key metrics and data to actively demonstrate compliance and where this exists variance to standard and interpretation and planned response to variation. Identify areas for process enhancement, optimise workflows, and implement best practice to increase productivity and quality across OWLS Core Services Oversee cycles of audits and checks within the Access Services. Conduct a cycle of reporting against KPIs Maintain and develop our Business Continuity Plan and associated training to ensure service resilience. Contract, Relationship and Financial Management Maintain effective and active relationships with key customers, including the PCNs, and act as the key customer contact point Monitor contract compliance against pre-determined key performance and quality indicators e.g. required hours versus actual and develop, agree and implement remediation plans for any under-delivery Report internally and externally on contract performance and compliance as required Appraise data and information to support service delivery planning in conjunction with the Clinical Lead e.g. clinical skill mix Engage with our Primary Care Networks to understand any short-term service requirements e.g. additional winter clinics and support service mobilisation Assess new business / service opportunities for viability e.g. any services required by practices arising out of Local Enhanced Service specifications in conjunction with the Clinical Lead and the Finance Director Lead on the mobilisation of new services supported by the Clinical Lead, including developing Standard Operating Procedures . Monitor budgets and ensure efficient and effective use of resources within contracts Compliance & Governance Supported by our Office Manager / Business Support you will develop and maintain operational systems and procedures to ensure that OWLS complies with all legal and regulatory requirements ensuring we mitigate operational and clinical risks. You will: Ensure that our CQC Registered Services, remain complaint, with adherence to regulatory requirements embedded in service delivery with demonstrable evidence in place across the five pillars - Safe, Effective, Caring, Responsive and Well-led services*. Act as the named lead and point of contact for Safeguarding and Complaints Lead on the implementation and ensure adherence to Health & Safety regulatory compliance across the range of standards, supported by the Office Manager Monitor and ensure compliance of the staff within Access Services with the Quality Assurance Requirements including Mandatory Training, Clinical Supervision, Clinical Audits, Appraisals, Professional Registers and Indemnity. Act as point of contact for any incidents that occur within OWLS Services (Access Services, Population Health, Social Prescribing & Training Hub) Facilitate and conduct investigations, implement service improvements which reflect learning. Respond to complaints and link with internal executives and external commissioners and national reporting as required based on severity. Submit as requested reports on compliance to the Management Team / Board *The role of the CQC Registered Manager will be filled by our Medical Director, however the Operations Manager will have overall responsibility for CQC compliance supported by the Clinical Lead. The Operations Manager will lead on any responses to CQC complaints or enquiries, drawing in support from the Clinical Lead as required. We will review where the role of the CQC Registered Manager sits in the next six months, and there may be a requirement for this role to become the CQC Registered Manager.