Heating & Hot Water Operations Manager
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £48,691 per year |
| Hours: | Full time |
| Closing date: | 11 May 2026 |
| Location: | E15 4PH |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | London and Quadrant Housing Trust |
| Job type: | Permanent |
| Job reference: |
Summary
Title: Heating & Hot Water Operations Manager
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £48,691 per annum to £53,725 per annum (London weighted salary) dependant on experience. *Plus £1,300 Essential Car User Allowance
Grade : 9
Reporting Office: London, Stratford
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Mon – Fri 9am – 5pm, and on call when required
Closing Date: 11th May 2026 at 11pm
Interview Dates: 18th May – Face to Face at our Stratford office
Please click here for the role profile - Role Profile - Heating and Hot water operations manager.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Heating & Hot Water Team at L&Q
This is a high-impact leadership role within L&Q’s evolving Heating & Hot Water function, offering the opportunity to shape how we deliver services across a large and diverse housing portfolio.
As our estate continues to evolve, we are moving away from a traditional gas-focused model towards a more integrated, system-led approach covering heating, hot water and ventilation. This role sits at the centre of that transition — leading operational delivery across a safety-critical service that directly impacts residents’ homes and wellbeing.
Reporting to the Heating & Hot Water Compliance Manager, you’ll be part of a forward-thinking team focused on strengthening governance, improving contractor performance and delivering consistently high-quality, safe and compliant services.
This is a visible and accountable leadership role, offering the opportunity to influence service delivery, drive continuous improvement and make a tangible difference across the organisation.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Lead the operational delivery of heating, hot water and ventilation services across the L&Q portfolio
Manage contractor performance, ensuring services are delivered safely, compliantly and in line with contractual standards
Chair operational and contract performance meetings, holding contractors to account and driving service improvement
Take ownership of complex cases, including complaints, MP enquiries and Housing Ombudsman investigations
Ensure effective escalation and resolution of operational, safety and performance issues
Oversee data quality, compliance reporting and system accuracy to support governance and audit requirements
Lead and develop a team of operational and administrative staff, promoting a culture of accountability and continuous improvement
Work collaboratively with compliance, technical and customer teams to improve resident outcomes and service delivery
What you'll bring:
We are looking for a strong operational leader who can combine service delivery expertise with a clear focus on governance, performance and resident outcomes.
Proven experience managing operational service delivery within housing, property or a compliance-led environment
Strong understanding of heating and hot water services, including contractor management in a safety-critical setting
Experience managing contract performance, KPIs and driving service improvement
Strong leadership, decision-making and escalation management capability
Excellent communication and stakeholder management skills
Strong organisational skills with the ability to manage competing priorities
Intermediate IT skills, including experience producing reports and working with compliance or asset management systems
Desirable:
Experience working within a regulated or compliance-driven environment
Knowledge of gas safety, communal heating or building services operations
Experience managing complex complaints, MP enquiries or Housing Ombudsman cases
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £48,691 per annum to £53,725 per annum (London weighted salary) dependant on experience. *Plus £1,300 Essential Car User Allowance
Grade : 9
Reporting Office: London, Stratford
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Mon – Fri 9am – 5pm, and on call when required
Closing Date: 11th May 2026 at 11pm
Interview Dates: 18th May – Face to Face at our Stratford office
Please click here for the role profile - Role Profile - Heating and Hot water operations manager.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Heating & Hot Water Team at L&Q
This is a high-impact leadership role within L&Q’s evolving Heating & Hot Water function, offering the opportunity to shape how we deliver services across a large and diverse housing portfolio.
As our estate continues to evolve, we are moving away from a traditional gas-focused model towards a more integrated, system-led approach covering heating, hot water and ventilation. This role sits at the centre of that transition — leading operational delivery across a safety-critical service that directly impacts residents’ homes and wellbeing.
Reporting to the Heating & Hot Water Compliance Manager, you’ll be part of a forward-thinking team focused on strengthening governance, improving contractor performance and delivering consistently high-quality, safe and compliant services.
This is a visible and accountable leadership role, offering the opportunity to influence service delivery, drive continuous improvement and make a tangible difference across the organisation.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Lead the operational delivery of heating, hot water and ventilation services across the L&Q portfolio
Manage contractor performance, ensuring services are delivered safely, compliantly and in line with contractual standards
Chair operational and contract performance meetings, holding contractors to account and driving service improvement
Take ownership of complex cases, including complaints, MP enquiries and Housing Ombudsman investigations
Ensure effective escalation and resolution of operational, safety and performance issues
Oversee data quality, compliance reporting and system accuracy to support governance and audit requirements
Lead and develop a team of operational and administrative staff, promoting a culture of accountability and continuous improvement
Work collaboratively with compliance, technical and customer teams to improve resident outcomes and service delivery
What you'll bring:
We are looking for a strong operational leader who can combine service delivery expertise with a clear focus on governance, performance and resident outcomes.
Proven experience managing operational service delivery within housing, property or a compliance-led environment
Strong understanding of heating and hot water services, including contractor management in a safety-critical setting
Experience managing contract performance, KPIs and driving service improvement
Strong leadership, decision-making and escalation management capability
Excellent communication and stakeholder management skills
Strong organisational skills with the ability to manage competing priorities
Intermediate IT skills, including experience producing reports and working with compliance or asset management systems
Desirable:
Experience working within a regulated or compliance-driven environment
Knowledge of gas safety, communal heating or building services operations
Experience managing complex complaints, MP enquiries or Housing Ombudsman cases
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.