Housing Solutions Apprentice
| Posting date: | 24 April 2026 |
|---|---|
| Salary: | £19,053 per year |
| Hours: | Full time |
| Closing date: | 08 May 2026 |
| Location: | Weston-Super-Mare, North Somerset |
| Remote working: | On-site only |
| Company: | North Somerset Council |
| Job type: | Apprenticeship |
| Job reference: | ASHA0444 |
Summary
Are you a Modern Apprentice who is interested in a career in housing? Join our Home Choice and Lettings Team to get a great start to your career. The Home Choice & Lettings Team is responsible for providing emergency accommodation, administering the social housing register and working with private landlords to find suitable homes for our customers.
In this role, you will; Work with our Home Choice team, who oversee the social housing register. You will learn how to assess housing applications, applying our allocations policy, provide excellent customer service to applicants by phone, email and face to face and will be given opportunities to spend time with other functions within the housing service to broaden your knowledge. If you show aptitude and make good progress in year one, you will have the opportunity to study for a formal qualification with the Chartered Institute of Housing in your second year.
Key Responsibilities:
- Working on the administration of the housing register
- Verifying information to ensure that applications are correctly prioritised
- Correspondence with applicants and other professionals such as healthcare professionals, the police and social workers to make robust decisions about priority on the housing register
- Learn about the legislation and policies surrounding social housing
- Work on our supported housing register
- Speak to customers and professionals by phone and face to face
- Keep in regular contact with housing providers
- Assist in providing reports and statistics to identify service needs
We are looking for an individual who wants to building a career in housing, and who possess the following skills and experience:
Essential Criteria:
- GCSE or equivalent in English and maths
- Organised and reliable
- Able to work in an office environment and travel daily to and from the Town Hall
- Able to work as part of a team
- Excellent customer service skills
- Good standard of spoken English
- Knowledge of Microsoft Word and Excel
- Empathy and an understanding of the challenges facing people trying to access housing
Desirable Criteria:
- Some knowledge of the legislation and issues related to housing and homelessness
- Some experience of providing customer service in a work environment
- An interest in undertaking further study with the Chartered Institute of Housing
How to Apply
If you share our vision and values and are ready to make an impact to North Somerset, please apply on the following link: Business Administration Apprentice – Find an apprenticeship – GOV.UK
Contact Information
For further information about the role, please contact Christine Gibson, Senior Projects Officer at Christine.Gibson@n-somerset.gov.uk
In this role, you will; Work with our Home Choice team, who oversee the social housing register. You will learn how to assess housing applications, applying our allocations policy, provide excellent customer service to applicants by phone, email and face to face and will be given opportunities to spend time with other functions within the housing service to broaden your knowledge. If you show aptitude and make good progress in year one, you will have the opportunity to study for a formal qualification with the Chartered Institute of Housing in your second year.
Key Responsibilities:
- Working on the administration of the housing register
- Verifying information to ensure that applications are correctly prioritised
- Correspondence with applicants and other professionals such as healthcare professionals, the police and social workers to make robust decisions about priority on the housing register
- Learn about the legislation and policies surrounding social housing
- Work on our supported housing register
- Speak to customers and professionals by phone and face to face
- Keep in regular contact with housing providers
- Assist in providing reports and statistics to identify service needs
We are looking for an individual who wants to building a career in housing, and who possess the following skills and experience:
Essential Criteria:
- GCSE or equivalent in English and maths
- Organised and reliable
- Able to work in an office environment and travel daily to and from the Town Hall
- Able to work as part of a team
- Excellent customer service skills
- Good standard of spoken English
- Knowledge of Microsoft Word and Excel
- Empathy and an understanding of the challenges facing people trying to access housing
Desirable Criteria:
- Some knowledge of the legislation and issues related to housing and homelessness
- Some experience of providing customer service in a work environment
- An interest in undertaking further study with the Chartered Institute of Housing
How to Apply
If you share our vision and values and are ready to make an impact to North Somerset, please apply on the following link: Business Administration Apprentice – Find an apprenticeship – GOV.UK
Contact Information
For further information about the role, please contact Christine Gibson, Senior Projects Officer at Christine.Gibson@n-somerset.gov.uk
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.