Service Delivery Officer
| Posting date: | 23 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 May 2026 |
| Location: | Nottingham, NG2 3NG |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 7398 |
Summary
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro-rata for part-time) (Pay award pending)
Location: Loxley House, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
This full‑time, permanent Grade D post provides vital support to the Education Welfare and Legal Intervention Teams. Key responsibilities include processing Penalty Notice payments, responding to parent enquiries received by email and telephone, and offering effective problem‑solving support to colleagues and stakeholders across the Education service.
About You
The ideal candidate will demonstrate the following strengths:
- Confidently prepare accurate, well‑written operational reports and presentations with minimal supervision.
- Manage routine stakeholder interactions professionally, maintaining strong and effective working relationships.
- Provide clear, detailed advice and guidance to customers, colleagues and partners by email and telephone, using an emerging understanding of relevant policies and legislation to support more complex queries.
- Contribute to improving business systems by identifying inefficiencies, recommending enhancements, and promoting the effective use of technology.
- Support and deliver project tasks independently, contributing to the planning and implementation of improvements that strengthen service delivery and customer experience.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Neil Hardy, Service Delivery Manager - Education Administration by email at Neil.Hardy@nottinghamcity.gov.uk
Closing Date: 3rd May 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: Date to be confirmed
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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