Service Coordinator
| Posting date: | 22 April 2026 |
|---|---|
| Salary: | £26,000.00 to £26,500.00 per year |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | Huyton, Liverpool |
| Remote working: | On-site only |
| Company: | Knowsley works |
| Job type: | Temporary |
| Job reference: | Apr 15 |
Summary
Key responsibilities
• Following internal communication standards and responding to service planning system inquiries
• Coordination and scheduling activities at the local station
• Service preparation and execution - how, who
• Process documentation quickly to enable invoicing towards customer
• Complaints and NCR handling
• Tasks
• Receive enquiries and support on service quotations
• Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and subcontractors for service requests.
• Ensure correct transportation documents
• Plan and manage service delivery cost-effectively
• Maintain and update capacity planning calendar, equipment, SOA stock and floor space
• Ensuring spare parts are ordered and available for technicians prior to service jobs taking place
• Coordinate and follow up on supply of parts from suppliers/subcontractors
• Support technicians during service jobs and ensure checklists and manuals are available for technicians
• Manage complaints, report NCRs and assist with corrective actions
• Monitoring and closing all relevant work and service orders
• Issuing correct and timely invoicing in SAP (also for annual S30 invoicing without direct service flow)
• Issuing reports immediately and certificates related to service executed
• Optimize and reduce service communication flow
• Address improvement areas and contribute to potential solutions
Skills & Competencies
• Having a customer-oriented mindset
• Excellent customer contact (verbal and written)
• Fair understanding of the needs within the customer segment
• Technical understanding of service jobs
• Excellent coordination, planning, and follow up skills
• Being responsible and team-oriented
• Positive & motivated attitude towards customers & VIKING colleagues
• Working according to the VIKING values
• Following internal communication standards and responding to service planning system inquiries
• Coordination and scheduling activities at the local station
• Service preparation and execution - how, who
• Process documentation quickly to enable invoicing towards customer
• Complaints and NCR handling
• Tasks
• Receive enquiries and support on service quotations
• Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and subcontractors for service requests.
• Ensure correct transportation documents
• Plan and manage service delivery cost-effectively
• Maintain and update capacity planning calendar, equipment, SOA stock and floor space
• Ensuring spare parts are ordered and available for technicians prior to service jobs taking place
• Coordinate and follow up on supply of parts from suppliers/subcontractors
• Support technicians during service jobs and ensure checklists and manuals are available for technicians
• Manage complaints, report NCRs and assist with corrective actions
• Monitoring and closing all relevant work and service orders
• Issuing correct and timely invoicing in SAP (also for annual S30 invoicing without direct service flow)
• Issuing reports immediately and certificates related to service executed
• Optimize and reduce service communication flow
• Address improvement areas and contribute to potential solutions
Skills & Competencies
• Having a customer-oriented mindset
• Excellent customer contact (verbal and written)
• Fair understanding of the needs within the customer segment
• Technical understanding of service jobs
• Excellent coordination, planning, and follow up skills
• Being responsible and team-oriented
• Positive & motivated attitude towards customers & VIKING colleagues
• Working according to the VIKING values