Mortgage Compliance Quality Assurance Team Member
| Posting date: | 20 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 May 2026 |
| Location: | Medway City Estate, Rochester |
| Remote working: | On-site only |
| Company: | Jigsaw Recruitment |
| Job type: | Permanent |
| Job reference: |
Summary
Start Date: ASAP
Basic Salary: £25,000
Location: Medway
Hours: Monday to Friday 8:30am to 4:30pm
Benefits: 33 days paid Holiday (Plus an additional day off for your birthday), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Free onsite parking, Sponsorship for charitable entry events
At Mortgage Matters and Arun Estates (our parent company) we need people who genuinely enjoy helping people and want to do a great job, day in day out.
A mortgage is probably the most expensive cost any of us will bear. That is why we pride ourselves on giving our mortgage customers the best advice and service possible and a vital part of this is making sure that their mortgage applications are accurate and supported by all the correct details. You will enjoy being relied upon to do a great job and make a difference.
You will be working in a centralised team of compliance professionals under our mortgage services brand, Mortgage Matters.
What will you do every day?
Review and audit sales files for compliance
Conduct customer care calls
Identify and rectify discrepancies in applications
Ensure all applications are compliant and up-to-date
Provide remote support to estate agency branch Mortgage Advisors
Identify trends and recommend related training needs
✅ What will you offer us?:
Attention to detail
Good communication skills
Self-motivation
A desire to take accountability and responsibility and recognise the importance of your role
The ability to prioritise your work
A great work ethic and focus
Tenacity
An understanding of the Mortgage Industry (advantageous although not essential)
Don't delay in applying, if this sounds just the job for you!
Basic Salary: £25,000
Location: Medway
Hours: Monday to Friday 8:30am to 4:30pm
Benefits: 33 days paid Holiday (Plus an additional day off for your birthday), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Free onsite parking, Sponsorship for charitable entry events
At Mortgage Matters and Arun Estates (our parent company) we need people who genuinely enjoy helping people and want to do a great job, day in day out.
A mortgage is probably the most expensive cost any of us will bear. That is why we pride ourselves on giving our mortgage customers the best advice and service possible and a vital part of this is making sure that their mortgage applications are accurate and supported by all the correct details. You will enjoy being relied upon to do a great job and make a difference.
You will be working in a centralised team of compliance professionals under our mortgage services brand, Mortgage Matters.
What will you do every day?
Review and audit sales files for compliance
Conduct customer care calls
Identify and rectify discrepancies in applications
Ensure all applications are compliant and up-to-date
Provide remote support to estate agency branch Mortgage Advisors
Identify trends and recommend related training needs
✅ What will you offer us?:
Attention to detail
Good communication skills
Self-motivation
A desire to take accountability and responsibility and recognise the importance of your role
The ability to prioritise your work
A great work ethic and focus
Tenacity
An understanding of the Mortgage Industry (advantageous although not essential)
Don't delay in applying, if this sounds just the job for you!