Duty Manager
| Posting date: | 16 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 May 2026 |
| Location: | CM77 8YH |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 94095 |
Summary
Contract: Full time
Reports into: Duty Manager Hours: 40hrs inclusive of Weekend working on rotation Pay: 38,000 - 38,500
Performance related Annual Bonus.
Location: Braintree Village
Free Parking available on site
We're looking for a Duty Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to working specifications and compliance procedures.
Role Responsibilities:
- As DM you are responsible for the Health & Safety of the centre.
- As DM you are responsible for the operational standards of the centre.
- As DM you are responsible for the presentation of the centre and staff within and develop through training.
- As DM you must liaise between departments, as necessary.
- As DM you are also responsible for Security, Cleaning, Guest Experience, Carparks and staff within.
- As DM you are responsible for BOH areas.
-BOH including corridors and BP demises
-Car Park patrols and all areas including Fire exits
-Monitor and manage staff absence in consultation with Soft Service Manager.
-To support the Soft Service Manager, in providing, improving and cascading the Share your Thoughts and Mystery Guest data.
-
Duty manager site tours are to be conducted periodically through the day checking the following: Staffing Levels | Standards of Uniform - to include name badges, evac plans, PPE and correct uniform | Cleanliness of the Centre, including toilets and service Yards| Engage with brand partner manager or points of contacts for any events happening.
What we're looking for:
Previous Duty Management experience in soft services
Excellent customer service and communication skills.
Strong organisational and time management abilities.
IT literacy, especially in Microsoft Office.
IOSH Health & Safety qualification desirable.
You Must hold an SIA Security licence and be willing to support at any time.
If you believe you can make a difference to our team and deliver please apply.
Reports into: Duty Manager Hours: 40hrs inclusive of Weekend working on rotation Pay: 38,000 - 38,500
Performance related Annual Bonus.
Location: Braintree Village
Free Parking available on site
We're looking for a Duty Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to working specifications and compliance procedures.
Role Responsibilities:
- As DM you are responsible for the Health & Safety of the centre.
- As DM you are responsible for the operational standards of the centre.
- As DM you are responsible for the presentation of the centre and staff within and develop through training.
- As DM you must liaise between departments, as necessary.
- As DM you are also responsible for Security, Cleaning, Guest Experience, Carparks and staff within.
- As DM you are responsible for BOH areas.
-BOH including corridors and BP demises
-Car Park patrols and all areas including Fire exits
-Monitor and manage staff absence in consultation with Soft Service Manager.
-To support the Soft Service Manager, in providing, improving and cascading the Share your Thoughts and Mystery Guest data.
-
Duty manager site tours are to be conducted periodically through the day checking the following: Staffing Levels | Standards of Uniform - to include name badges, evac plans, PPE and correct uniform | Cleanliness of the Centre, including toilets and service Yards| Engage with brand partner manager or points of contacts for any events happening.
What we're looking for:
Previous Duty Management experience in soft services
Excellent customer service and communication skills.
Strong organisational and time management abilities.
IT literacy, especially in Microsoft Office.
IOSH Health & Safety qualification desirable.
You Must hold an SIA Security licence and be willing to support at any time.
If you believe you can make a difference to our team and deliver please apply.