Business Analyst
| Posting date: | 16 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 May 2026 |
| Location: | E14 9SH |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 153669 |
Summary
Business Analyst
Contract: IT
Location: London, E14 9SH
Hours of work: 37.5
Contract Type: Fixed Term Contract - 12 months
We are seeking a skilled and analytical Business Analyst to play a key role in bridging business needs, customer outcomes, and IT delivery.
This role is central to understanding business processes, capturing clear requirements, and ensuring that IT solutions deliver meaningful improvements for customers and colleagues.
Job Description
We are looking for someone who can work confidently across complex environments, supporting customer-facing platforms, operational systems, and integration projects to enable effective change, transition, and mobilisation initiatives.
Key Responsibilities
Engage with business, operational, and customer stakeholders to understand requirements and desired outcomes.
Analyse current and future state processes, systems, and customer journeys.
Produce clear business and functional requirements, user stories, and acceptance criteria.
Act as a liaison between business teams, IT delivery teams, and third-party suppliers.
Support solution design, prioritisation, and delivery across IT platforms and integrations.
Contribute to testing activities, including defining test scenarios and supporting user acceptance testing.
Identify impacts, risks, and dependencies across systems and stakeholders.
Ensure solutions align with IT standards, data governance, security requirements, and architecture principles.
Professional and Personal Competencies/Qualifications
Experience working on large, complex IT projects (e.g. in Test Manager or Business Analyst roles).
Strong understanding of formal testing methodologies, including test scripts, test plans, documentation, and governance processes.
Ability to execute structured testing processes and deliver outputs in line with defined standards.
Previous people management experience is desirable for Test Manager roles.
Strong general IT background across all roles; specific systems experience is not required.
Excellent stakeholder engagement and communication abilities.
Analytical, structured, and pragmatic approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: IT
Location: London, E14 9SH
Hours of work: 37.5
Contract Type: Fixed Term Contract - 12 months
We are seeking a skilled and analytical Business Analyst to play a key role in bridging business needs, customer outcomes, and IT delivery.
This role is central to understanding business processes, capturing clear requirements, and ensuring that IT solutions deliver meaningful improvements for customers and colleagues.
Job Description
We are looking for someone who can work confidently across complex environments, supporting customer-facing platforms, operational systems, and integration projects to enable effective change, transition, and mobilisation initiatives.
Key Responsibilities
Engage with business, operational, and customer stakeholders to understand requirements and desired outcomes.
Analyse current and future state processes, systems, and customer journeys.
Produce clear business and functional requirements, user stories, and acceptance criteria.
Act as a liaison between business teams, IT delivery teams, and third-party suppliers.
Support solution design, prioritisation, and delivery across IT platforms and integrations.
Contribute to testing activities, including defining test scenarios and supporting user acceptance testing.
Identify impacts, risks, and dependencies across systems and stakeholders.
Ensure solutions align with IT standards, data governance, security requirements, and architecture principles.
Professional and Personal Competencies/Qualifications
Experience working on large, complex IT projects (e.g. in Test Manager or Business Analyst roles).
Strong understanding of formal testing methodologies, including test scripts, test plans, documentation, and governance processes.
Ability to execute structured testing processes and deliver outputs in line with defined standards.
Previous people management experience is desirable for Test Manager roles.
Strong general IT background across all roles; specific systems experience is not required.
Excellent stakeholder engagement and communication abilities.
Analytical, structured, and pragmatic approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.