Business Administration Apprentice-B14
| Posting date: | 16 April 2026 |
|---|---|
| Salary: | £8.00 per hour |
| Hours: | Full time |
| Closing date: | 16 May 2026 |
| Location: | B14 |
| Remote working: | On-site only |
| Company: | Swift ACI |
| Job type: | Apprenticeship |
| Job reference: |
Summary
Job Purpose:
To provide a professional, efficient, and welcoming front-of-house service to patients and visitors, while supporting the smooth administrative operation of the clinic in line with UK healthcare standards, including patient confidentiality and data protection.
Key Responsibilities:
-Greet patients and visitors in a professional and courteous manner
-Manage appointment bookings (in person, phone, and online systems)
-Handle incoming calls and respond to enquiries appropriately
-Ensure the reception area is tidy, presentable, and welcoming
Administrative Duties:
-Process referrals, test results, and correspondence
-Manage clinic diaries and clinical schedules
-Handle basic financial transactions
-Liaise with clinicians and contractors
Patient Care & Support:
-Provide clear information about services, fees, and procedures
-Ensure patient confidentiality at all times
-Assist patients with forms and general queries
-Manage sensitive situations with professionalism and empathy
-Chaperone patients when required
Compliance & Operations:
-Follow clinic policies, health & safety regulations, and infection control procedures
-Ensure compliance with Care Quality Commission (CQC) standards
-Support audits and inspections where required
-Maintain stock levels of office, clinic and reception supplies
Essential:
-Maths and English GCSEs (or equivalent) at grades 4/C or above
-Excellent communication and interpersonal skills
-Strong organisational and multitasking abilities
-Professional telephone manner
-Understanding of confidentiality and data protection
Desirable:
-Experience in a healthcare or private clinic setting
-Knowledge of medical terminology
-Familiarity with practice management software - Clinico
-Experience handling payments or invoicing
-Previous experience in a receptionist or administrative role
Personal Attributes:
-Friendly, approachable, and professional
-Calm under pressure with problem solving skills
-Attention to detail
-Discreet and trustworthy
-Team player with a positive attitude
What we offer:
-Remote Learning - Complete your qualification with online support from experienced tutors
-Hands-on Experience – Gain valuable skills in a real work environment
-Dedicated Mentor – One-to-one guidance throughout your apprenticeship
-Earn from £8.00 per hour while gaining a full and relevant childcare qualification
-Earn paid time off / holiday allowance while you learn
Other Requirements
-DBS check may be required
-Been living in the UK for 3 years or more
Apply now! Start your journey towards a fulfilling career in Business Administration
To provide a professional, efficient, and welcoming front-of-house service to patients and visitors, while supporting the smooth administrative operation of the clinic in line with UK healthcare standards, including patient confidentiality and data protection.
Key Responsibilities:
-Greet patients and visitors in a professional and courteous manner
-Manage appointment bookings (in person, phone, and online systems)
-Handle incoming calls and respond to enquiries appropriately
-Ensure the reception area is tidy, presentable, and welcoming
Administrative Duties:
-Process referrals, test results, and correspondence
-Manage clinic diaries and clinical schedules
-Handle basic financial transactions
-Liaise with clinicians and contractors
Patient Care & Support:
-Provide clear information about services, fees, and procedures
-Ensure patient confidentiality at all times
-Assist patients with forms and general queries
-Manage sensitive situations with professionalism and empathy
-Chaperone patients when required
Compliance & Operations:
-Follow clinic policies, health & safety regulations, and infection control procedures
-Ensure compliance with Care Quality Commission (CQC) standards
-Support audits and inspections where required
-Maintain stock levels of office, clinic and reception supplies
Essential:
-Maths and English GCSEs (or equivalent) at grades 4/C or above
-Excellent communication and interpersonal skills
-Strong organisational and multitasking abilities
-Professional telephone manner
-Understanding of confidentiality and data protection
Desirable:
-Experience in a healthcare or private clinic setting
-Knowledge of medical terminology
-Familiarity with practice management software - Clinico
-Experience handling payments or invoicing
-Previous experience in a receptionist or administrative role
Personal Attributes:
-Friendly, approachable, and professional
-Calm under pressure with problem solving skills
-Attention to detail
-Discreet and trustworthy
-Team player with a positive attitude
What we offer:
-Remote Learning - Complete your qualification with online support from experienced tutors
-Hands-on Experience – Gain valuable skills in a real work environment
-Dedicated Mentor – One-to-one guidance throughout your apprenticeship
-Earn from £8.00 per hour while gaining a full and relevant childcare qualification
-Earn paid time off / holiday allowance while you learn
Other Requirements
-DBS check may be required
-Been living in the UK for 3 years or more
Apply now! Start your journey towards a fulfilling career in Business Administration